Desa (V)K36N SERIES, (V)K36P SERIES Troubleshooting, Observed Problem Possible Cause

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TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a quali- fied service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor. Nut is located behind the mounting bracket

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Gas control knob not in PILOT position

3.Gas control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/LP models only)

6.Pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn gas control knob to PILOT position

3.Press in gas control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Contact local propane/LP gas company

6.Clean pilot (see Cleaning and Mainte- nance, page 27) or replace pilot assembly

7.Replace gas control

Pilot lights but flame goes out when control knob is released

1.Gas control knob not fully pressed in

2.Gas control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in gas control knob fully

2.After pilot lights, keep gas control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural or propane/LP gas company

B)Clean pilot (see Cleaning and Maintenance, page 27) or replace pi- lot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For..com

111923-01B

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Contents For Your Safety OWNER’S Operation Installation ManualFor Your Safety What to do if YOU Smell GAS Table of Contents Safety InformationProduct Identification Local CodesPRE-INSTALLATION Preparation Product FeaturesLocation and Space Requirements Clearances Framing and FinishingLocation of Termination CAP Balcony with Perpendicular Side WallVenting Installation Instructions Installation PrecautionsInstallation Planning Horizontal Termination InstallationInstalling Horizontal Vent Cap Noncombustible Exterior Horizontal Termination Configurations Ground Floor InstallationCorner Installation Horizontal System Installation Using TWO Elbows Venting with Two 90 ElbowsInstallation for Vertical Termination Flat Ceiling InstallationVertical Termination Configurations Venting with One 90 ElbowHigh Altitude Installation Vertical VentingFireplace Installation Installing Optional Blower AccessoriesModel BK Installation Check GAS TypeModel BKT Installation Attaching Speed Control to FireboxBlower Wiring Diagram Installing GAS Piping to Fireplace LocationInstallation Items Needed Connecting Fireplace to GAS Supply Installation Items NeededPressure Testing Gas Supply Piping System Checking GAS ConnectionsInstalling Optional Wall Mount Switch GWMS2 Pressure Testing Fireplace Gas ConnectionsREMOVING/REPLACING Glass Door Installing Remote ReceiverRemoving Louver Panels Cleaning Glass Door Installing Brick Liner Models BL36DASA and BL36DHASARemoving Glass Doors For Your Safety Read Before Lighting Installing LOGS, Lava Rock and Glowing EmbersOperating Fireplace Manual Lighting Procedure Lighting InstructionsTo Turn OFF GAS To Appliance Optional HAND-HELD Remote OperationManual Mode Auto Thermostatic ModeSafety Features ON/OFF Series Model GhrcbOperating Optional Blower Accessory Pilot AssemblyInspecting Burners Operating Optional GWMT1 Wall Mounted ThermostatCleaning and Maintenance Glass DoorPilot and Burners LogsTroubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Gas leak. See Warning statement AboveReplacement Parts Service HintsTechnical Service SpecificationsIllustrated Parts Breakdown ModelsParts List KEY Part Number Description QTYBurner Assembly for Models VK36N, VK36NH, VK36P, VK36PH Parts List Accessories Owners Registration Form Postage Required 111923-01B Warranty Information

(V)K36P SERIES, (V)K36N SERIES specifications

Desa (V)K36P Series and (V)K36N Series represent a significant advancement in the world of high-efficiency heating solutions, known for their innovative features and technologies that cater to varying heating needs. These series are engineered for both residential and commercial applications, offering flexibility and efficiency to meet diverse climate requirements.

One of the standout features of the Desa (V)K36P and (V)K36N Series is their advanced combustion technology. Utilizing a unique burner design, these units maximize energy output while minimizing emissions. This is particularly important in today's environmentally-conscious market, where efficient energy use and reduced carbon footprints are critical.

Moreover, these series incorporate advanced heat exchanger technologies that ensure optimal thermal efficiency. This design minimizes heat loss and enhances the performance of the heating system, allowing users to enjoy comfortable indoor temperatures without excessive energy costs. The durable materials used in the construction of these heat exchangers also contribute to their longevity and reliability, making them a worthy investment.

Another notable characteristic of the Desa (V)K36P and (V)K36N Series is their user-friendly control systems. Features such as digital thermostats and programmable settings allow users to customize their heating schedules with ease, ensuring their living or working spaces remain comfortable at all times. Additionally, some models come equipped with Wi-Fi connectivity, enabling remote operation and monitoring via smartphone applications.

In terms of safety, the Desa series does not compromise. Each unit includes multiple safety features, such as overheat protection, flame failure detection, and pressure relief systems, ensuring that users can rely on their heaters with peace of mind.

Installation and maintenance are also made simpler with the Desa (V)K36P and (V)K36N Series. These models are designed for straightforward installation, minimizing disruptions during setup. They also require minimal maintenance, which reduces long-term service costs for users.

In conclusion, the Desa (V)K36P and (V)K36N Series stand out in the market due to their innovative technologies, high efficiency, user-friendly controls, and robust safety measures. These qualities make them excellent choices for anyone seeking reliable and effective heating solutions in a variety of settings.
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