Nokia 7710 manual Troubleshooting, Authenticating to VPN gateways

Authenticating to VPN gateways

You need to prove your identity when you log on to the enterprise VPN. The VPN policy determines the authentication method that you use:

•Certificate-based authentication - you must have a certificate that a trusted certification authority signs. You use online certificate enrollment to obtain the certificate or you install certificates when you install the VPN policy from a SIS file.

•Legacy authentication - you use user names and passwords or passcodes to authenticate. Administrators create the user names and passwords or give you SecurID tokens to generate the passcodes.

If you use certificates for authentication, enter the key store password.

If you use legacy authentication, enter VPN authentication information when you use applications to connect to VPN access points and the smartphone negotiates encrypted connections with the VPN gateway.

To use usernames and passwords to authenticate to a VPN gateway, enter your VPN user name in VPN user name: and VPN password in VPN password:. Tap OK

To use usernames and passcodes to authenticate to a VPN gateway, enter your VPN user name in VPN user name:. Generate a SecurID passcode and enter it in VPN passcode:. Tap OK

If the SecurID token has become out of synchronisation with the time clock of the ACE/Server, you are prompted for the next passcode that the ACE/Server uses as a new reference for the time base of the token. Enter your VPN user name in VPN user name:. Generate and enter a new passcode in Next passcode: and tap OK. If this fails, contact administrators.

Troubleshooting

This section lists error messages in alphabetical order, describes the possible causes of the errors, and suggests actions to recover from the errors.

Authentication failed. Check user name and password.

•You enter an incorrect user name or password when you authenticate to a VPN policy server or log on to a VPN.

•You enter the wrong passcode when you are prompted for the Next passcode.

Try the following solutions:

•Check your user name and password and try again.

•Generate and enter a passcode.

Unable to log on to policy server. Enter policy server user name and password.

The certificate that authenticates you to the VPN policy server expires or administrators revoke the certificate.

Virtual private networking

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