Desa CGEFP33PR, VTGF33NR, VTGF33PR Troubleshooting, Observed Problem Possible Cause Remedy

Page 29

TROUBLESHOOTING

29

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

When buttons on remote control are pressed,

1.

Battery in remote control is either miss-

1.

Replace battery in remote control

 

there is no response from fireplace

 

ing or has low power

 

 

 

 

2.

Remote control is not pointed toward

2.

Point remote control toward lower front

 

 

 

fireplace

 

panel of fireplace when operating

 

 

3.

Manual ignition bypass switch not in

3.

Place manual ignition bypass switch in

 

 

 

OFF position

 

OFF position

 

 

4.

No power available to fireplace

4.

Make sure power cord is plugged into

 

 

 

 

 

electrical outlet and outlet has power

 

 

5.

Ignitor electrode not connected to igni-

5.

Reconnect ignitor cable

 

 

 

tor cable

 

 

 

 

6.

Broken ignitor cable

6.

Replace ignitor cable

 

 

7.

Ignitor electrode broken

7.

Replace electrode

 

 

8.

Ignitor electrode positioned wrong

8.

Replace ODS pilot

 

 

 

 

 

 

 

When wall switch button is pressed, there is

1.

No power available to fireplace

1.

Make sure power cord is plugged into

 

no response from fireplace

 

 

 

an electrical outlet and outlet has power

 

 

2.

Manual ignition bypass switch not in

2.

Place manual ignition bypass switch in

 

 

 

OFF position

 

OFF position

 

 

3.

Wall switch wire harness is disconnected

3.

Check continuity of wall switch wire

 

 

 

 

 

harness. Make sure plug on wall switch

 

 

 

 

 

wire harness is fully inserted into socket

 

 

 

 

 

on circuit board in fireplace. Replace if

 

 

 

 

 

necessary

 

 

 

 

 

 

 

Burner does not light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local gas company

 

 

3.

Burner orifice diameter is too small

3.

Replace burner orifice

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local gas company

 

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 28) or replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace regulator

 

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

 

Maintenance, page 28)

 

 

2.

Gas regulator defective

2.

Replace regulator

 

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

 

and logs curing

 

operation

 

 

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

 

lation requirements (page 5)

For morevisit www..com

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualSafety Information Table of ContentsProduct Identification Fireplace Floor Assembly EFP33PR ShownUnpacking Product FeaturesLocal Codes Providing Adequate Ventilation AIR for Combustion and VentilationUnusually Tight Construction Confined Space and Unconfined SpaceVentilation AIR Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside BuildingVentilation Air From Outdoors InstallationInstallation Sequence Installation ClearancesRemoving Fireplace Screen and Floor Assembly Check GAS TypeRelocating Wall Switch Electrical Connections for Power CordRelocating Switch and Wall Plate Ing from inside mantel see Figure Installing Variable Speed Blower AccessoryAttaching Speed Control to Firebox VTGF33NR/ VTGF33PR Shown Operating the Blower Installing Thermostatic Blower AccessoryAttaching Speed Control VTGF33NR/VTGF33PR Shown Installing GAS Piping to Fireplace Location Installation Items Needed Installation Items Needed Connecting Fireplace to GAS SupplyPressure Testing Gas Supply Piping System Checking GAS ConnectionsPressure Testing Fireplace Gas Connections Conventional Fireplace InstallationInstalling Cabinet Mantel BUILT-IN Fireplace InstallationAssembling and Attaching Optional Brass Trim Mantel Clearances for Built-In InstallationInstalling Hood Installing Logs VTGF33NR/VTGF33PRInstalling Installing Logs CGEFP33PR/CGEFP33NRInstalling Logs EFP33PR/EFP33NR For Your Safety Read Before Lighting Installing Battery Into RemoteInstalling Screen Operating FireplaceTo Turn OFF GAS to Appliance Normal Lighting InstructionsOptional Blower Operation Manual Lighting Instructions for Electrical Power OutageShutting Off Heater When Manually Lit Pilot Flame Pattern Inspecting BurnersFront Burner Flame Pattern VTGF33 Series only Main BurnerCleaning Burner Injector Holder Cleaning MaintenanceCleaning Pilot AIR Inlet Hole LogsObserved Problem Possible Cause Remedy TroubleshootingFor Com Gas leak. See Warning statement Service Hints SpecificationsTechnical Service Replacement PartsEFP33NR/EFP33PR and CGEFP33NR/CGEFP33PR VTGF33NR/VTGF33PR Wiring DiagramIllustrated Parts Breakdown KEY Part Number EFP33 CGEFP33 Description QTY Parts ListFirebox EFP33PR/NR CGEFP33PR/NR7 KEY Part Number Description QTY Firebox EFP33PR/NR CGEFP33PR/NRRemote Control LOG Base Assembly VTGF33PR and VTGF33NR Shown Contains Items 28, 30, 31, 33 Firebox VTGF33NR VTGF33PR Firebox VTGF33NR and VTGF33PR Blower Accessories AccessoriesCorner Mantel Accessory with Fireplace Perimeter Brass Trim Equipment Shutoff Valve GA5010Corner Hearth Base Cleaning KIT CCK/GCKLaminate Trim for Hearth or Mantel Slim Hearth BaseFor . .com Diameter Holes TemplatesThis page Intentionally Left Blank Owners Registration Form Postage Required 108117 Not a UPC

VTGF33NR, CGEFP33PR, VTGF33PR specifications

Desa VTGF33PR, CGEFP33PR, and VTGF33NR are innovative heating solutions designed to enhance comfort and provide efficient warmth in various living spaces. These products are particularly popular for their advanced features, energy efficiency, and usability.

The Desa VTGF33PR is a natural gas vent-free infrared heater that showcases a sleek design and powerful performance. One of its standout features is its infrared technology, which allows for direct heating by warming surfaces in the room rather than just the air. This results in faster warmth and efficient energy use. The VTGF33PR also comes equipped with a thermostat, ensuring optimal temperature regulation and control over heating preferences. With a heating capacity of 33,000 BTUs, it is suitable for larger areas, providing consistent and reliable warmth even in larger spaces.

Moving on to the CGEFP33PR, this model operates on propane and combines both elegance and efficiency. This direct vent fireplace offers a unique balance between aesthetics and performance. The CGEFP33PR features a contemporary design, making it a stylish addition to modern homes. With its high-efficiency venting system, it ensures that combustion gases are safely expelled outside while maximizing heat output into the living space. It also showcases an adjustable flame feature, allowing users to set their desired ambiance while maintaining energy efficiency. Like the VTGF33PR, it includes a thermostat control for precise temperature adjustments.

Finally, the VTGF33NR is another noteworthy entry in Desa’s lineup. It operates similarly to the VTGF33PR, with a focus on infrared heating. However, the VTGF33NR distinguishes itself with its impressive portability and versatility. It is designed to be easy to install and relocate, making it a perfect choice for both homeowners and renters. Its space-saving design allows it to fit seamlessly into various room setups. This model also boasts a robust safety feature set, including an oxygen depletion sensor and an automatic shut-off mechanism, ensuring safe operation in any environment.

In summary, Desa’s VTGF33PR, CGEFP33PR, and VTGF33NR present a range of heating solutions that prioritize energy efficiency, safety, and user comfort. With advanced technologies such as infrared heating and sleek designs, these models stand out as practical solutions for any home looking to enhance its heating capabilities while maintaining modern aesthetics.
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