30
TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces a clicking/ticking noise just after burners are lit or shut off
1.Metal expanding while heating or con- tracting while cooling
1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person
Fireplace produces unwanted odors | 1. | Fireplace burning vapors from paint, hair |
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| spray, glues, cleaners, chemicals, new |
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| carpet, etc. (see IMPORTANT statement |
|
| above) |
| 2. | Gas leak. See Warning statement |
|
| above |
1.Open window and ventilate room. Stop using odor causing products while fire- place is running
2.Locate and correct all leaks (see Check- ing Gas Connections, pages 17 and 18)
Fireplace shuts off in use (ODS operates) | 1. | Not enough fresh air is available |
| 2. | Low line pressure |
| 3. | ODS/pilot is partially clogged |
1.Open window and/or door for ventilation
2.Contact local gas company
3.Clean ODS/pilot (see Cleaning and Maintenance, pages 26 and 27)
Gas odor even when wall switch and remote | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
control buttons and switches are in OFF |
| above |
| ing Gas Connections, pages 17 and 18) |
position | 2. | Control valve defective | 2. | Replace control valve |
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Gas odor during combustion | 1. | Foreign matter between control valve | 1. | Take apart gas tubing and remove for- |
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| and burner |
| eign matter |
| 2. | Gas leak. See Warning statement | 2. | Locate and correct all leaks (see Check- |
|
| above |
| ing Gas Connections, pages 17 and 18) |
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|
Dark residue on logs or inside of fireplace Note: After removng all causes of residue deposits, completely clean fireplace and appli- ances of all residue before reusing appliance.
1.Improper log placement
2.Drafts or other air currents affecting flame pattern
3.Air holes at burner inlet blocked
4.Burner flame holes blocked
1.Properly locate logs (see Installing Logs, pages 21 and 22)
2.Eliminate source of drafts around heater
3.Clean out air holes at burner inlet. Peri- odically repeat as needed
4.Remove blockage
White powder residue forming within burner box or on adjacent walls or furniture
1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. may turn into white powder residue
1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products
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