Warranty
What this limited warranty does not cover | purchase, Dimplex will in its sole | |
This limited warranty does not apply to | discretion either repair or replace | |
such defective product or part without | ||
products that have been repaired (except | ||
charge. If Dimplex is unable to | ||
by Dimplex or its authorized service | ||
repair or replace such product or | ||
representatives) or otherwise altered. This | ||
part, or if repair or replacement is not | ||
limited warranty does further not apply | ||
commercially practicable or cannot | ||
to defects resulting from misuse, abuse, | ||
be timely made, Dimplex may, in lieu | ||
accident, neglect, incorrect installation, | ||
of repair or replacement, choose to | ||
improper maintenance or handling, or | ||
refund the purchase price for such | ||
operation with an incorrect power source. | ||
product or part. This limited warranty | ||
What you must do to get service under | ||
entitles the purchaser to | ||
this limited warranty | home warranty services. Accordingly, | |
Defects must be brought to the attention of | Dimplex will be responsible for all | |
Dimplex Technical Service by contacting | labour and transportation costs | |
Dimplex at | associated with the repair or | |
replacement of the product or part, | ||
Cambridge Ontario, Canada N1R 7G8. | except as follows: (i) charges may | |
Please have proof of purchase, catalogue/ | be levied for travel costs incurred to | |
model and serial numbers available when | travel to the purchaser’s site where the | |
calling. Limited warranty service requires | product is located if the purchaser’s | |
a proof of purchase of the product. | site is beyond 30 miles (48 km) from | |
What Dimplex will do in the event of a | the closest service depot of Dimplex’s | |
dealer or service agent; and (ii) | ||
defect | the purchaser is solely responsible | |
In the event a product or part covered | for providing clear access to all | |
by this limited warranty is proven to be | serviceable parts of the product. | |
defective in material or workmanship | • For products (other than surrounds | |
during (i) the 5 year limited warranty | (mantels) and trims) for the period | |
period for products other than fireplace | commencing at 12:01 a.m. on the | |
surrounds (mantels) and trims, and (ii) | day after the first anniversary of | |
the 1 year limited warranty period for | the first purchase and ending at | |
surrounds (mantels) and trims, you have | midnight on the fifth anniversary | |
the following rights: | of the date of first purchase, this | |
• Limited warranty service will be | limited warranty entitles the purchaser | |
performed solely by dealers or service | to replacement parts only without | |
agents of Dimplex authorized to | charge. If Dimplex is unable to replace | |
provide limited warranty services. | such part, or if replacement is not | |
• For products (other than surrounds | commercially practicable or cannot | |
be timely made, Dimplex may, in lieu | ||
(mantels) and trims) for the period | ||
of replacement, choose to refund the | ||
ending at midnight on the first | ||
purchase price for such part. The | ||
anniversary of the date of first | ||
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