Lennox Hearth 9470 user manual FAQs and Troubleshooting

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11. FAQs and Troubleshooting

Q How can I use my headset with my mobile phone? (Jabra PRO 9470 only).

ATo be able to do this, you need to pair the Jabra PRO 9470 base with your mobile phone (your headset is based on DECT and cannot be paired directly with your mobile phone). Do the following:

-Refer to the section “Re-running the Setup Wizards” which explains how to launch the mobile phone part of the setup wizard. This puts the headset’s base into pairing mode, which causes it to advertise itself as ‘available for pairing’.

-Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode. The exact procedure for doing this varies according to brand and model. See your user manual for details.

-Remember that the headset identifies itself as “Jabra PRO 9470” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing. If you need more on this, see the section called “Using Jabra PRO 9470 with a mobile phone” in the user manual.

Q How many Bluetooth® devices can I have connected to the Jabra PRO 9470 base?

AOnly one. The Jabra PRO 9470 base supports Bluetooth® so that you can use your mobile phone with your headset.

Q How do I pair my headset with the Jabra PRO 9400 base?

AIf you dock a Jabra PRO 9400 base and headset that are not paired, the touch screen asks if you would like to pair the headset — either as a primary or secondary device. If you choose to pair it as secondary, the connection is temporary, lasting only until the end of the next (or current call). This feature is meant to facilitate conference calling.

Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to prevent pairing (while still charging the headset). If you dock a headset to a Jabra PRO 9400 base with which it is already paired, no pairing notification appears. For more information, see the section called “Pairing and Connecting the Base and Headset” in the user manual.

Q Can I pair my headset directly with a third-party DECT phone?

ANo, you can only pair the headset with a Jabra PRO 9400 base (it is not Generic Access Profile (GAP) compliant). This is because Jabra PRO 9400 uses an enhanced version of the DECT standard, thereby enabling many of its advanced call-handling features. These enhancements are not supported by third-party manufacturers.

Q Why doesn’t my computer detect the Jabra PRO 9400 base?

ATry connecting the base to another USB port on the PC. Also, please note that it is recommended to have a direct connection - i.e. with no USB hub in between.

QWhy doesn’t my headset work with my desk phone / softphone / mobile phone (Jabra PRO 9470 only)?

APlease check the following:

-Make sure the headset is charged. The LED lights a constant yellow color while charging, then shows no light at all (only state indication) when fully charged.

-Make sure the headset is within range of the base (up to 150m) and that the mobile is within range of the base (up to 10m).

-The base / mobile phone and the headset may no longer be paired. Refer to the questions about pairing these devices, above.

QNothing happens when I try to use my desk phone. A Check the following:

-Make sure the Jabra PRO 9400 base is powered on (check that the touch screen is on).

-Make sure the desk phone is the current target. See the section called “The Target Phone Concept” for more.

-Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen)

-Make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook or its headset button is pressed).

-Re-run the desk phone set-up wizard.

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Jabra PRO 9460, 9460-Duo and 9470 User manual

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Contents Jabra PRO 9460, 9460-Duo Contents Installing and Running the Jabra PC Suite 12.1 12.212.3 13.2 13.113.3 13.4Jabra PRO 9460-Duo also features the following Jabra PRO 9460 headset also features the followingJabra PRO 9470 headset also features the following Jabra PRO Touchscreen Base FeaturesImportant Safety Information Intellitone Noise-Exposure ProtectionProtection level Criteria for selecting Other Specifications Care and MaintenanceProduct Overview Package ContentsJabra PRO accessories available separately Optional AccessoriesHeadset Diagrams Jabra PRO 9460-Duo headset Base Diagram Setup Overview and Background System Setup and ConnectionsQuick-Start Setup Wizard Adjusting the Headset CradlePreparing the base and and Assembling the Headset Assembling the Headset Applying Power to the BaseIdentifying Your Desk Phone Features Connecting the Base to Your Desk PhonePlacing the Headset in its Cradle Standard desk phoneConnecting to a Standard Headset Port Connecting to a Desk Phone without a Headset PortConfiguring the Jabra PRO Base for Your Desk Phone Connecting to a Proprietary Headset PortFor Jabra PRO If the Jabra PRO base cannot contact the Jabra test server Setting the Microphone LevelConnecting to the GN1000 Remote Handset Lifter Using a Handset Lifter or Electronic HookswitchUsing an Electronic-Hookswitch Connection Connecting the Base to Your ComputerUsing a Remote Online Indicator Connecting Jabra PRO 9470 To a Mobile PhoneInstalling and Running the Jabra PC Suite Headset Visual and Audio Indicators Headset Controls and IndicatorsDaily Use Calling, Answering and Hanging Up Target Phone ConceptHow to make a call If you are using a handset lifter or electronic-hookswitchCalling through a Desk Phone Standard Mobile Phone Dialing Jabra PRO 9470 Only Calling through a SoftphoneVoice-Activated Mobile Phone Dialing Jabra PRO 9470 Only How to answer a callFor desk phones without automatic ringtone detection Hanging upFor all other types of phones For all other types of phones and desk phonesControlling the Speaker Volume and Microphone Switching between Your Phone and HeadsetDesk Phones Last Number Redial Managing Call Collisions and Call WaitingListening to Music How to Wear the Headset Jabra PRO HeadsetHeadset Style Jabra PRO Model Wearing Style Options Attaching the headband Attaching or detaching a Wearing StyleDetaching the headband Attaching the ear hookAttaching the neckband Detaching the ear hookHeadset Controls and Signals Function Tap Double-Tap State or event Tone description Sample Headset Signal TonesChoosing Voice or Tones for Target indicators Headset Visual Indicators LEDHeadset state Headset visual signals and their meanings Battery indicators Battery Indicators, Recharge and ReplacementHow to replace the battery Recharging the HeadsetNoise-Cancelling Microphone Jabra PRO 9460 and 9460-Duo Staying within RangeNoise Blackout Microphone Jabra PRO Using the Touchscreen Base Connections and SetupJabra PRO Touchscreen Base Status barPairing and Connecting the Base and Headset Pairing the Dect Base and HeadsetStandard Operation Managing the Dect Connection Setting Active Call and Audio PreferencesManaging Call Collision Managing Call Waiting English Finding the general user preferences Setting General User PreferencesRe-running the Setup Wizards Base Audio IndicatorsNarrowband vs. Wideband Audio Conference Calling Headset Docking-OperationTheft Protection Dealing with Density Issues Jabra PRO Bluetooth Support Using Jabra PRO 9470 with a Mobile PhonePairing and Connecting with Other Bluetooth Devices Pairing the Base with a Mobile PhoneManaging Bluetooth Connections Mobile phone connection is lost Mobile phone and base are reconnected Recording Your Calls Language Enable Recording Disable audio DetectionFAQs and Troubleshooting Why doesn’t my computer detect the Jabra PRO 9400 base?How do I pair my headset with the Jabra PRO 9400 base? Hear myself when I talk using my desk phone. What can I do? What is the range on the Jabra PRO 9400 solution? What is the talk time for a Jabra PRO 9400 headset?What about conference calls? Europe Getting AssistanceUSA and Canada Asia/PacificTechnical Specifications All Jabra PRO HeadsetsJabra PRO Midi Headset Jabra PRO Flex Headset Headset BatteryJabra PRO 9460-Duo Headset Headset Hearing ProtectionTouchscreen Base Materials and AllergiesJabra PRO 9470 Base Bluetooth Support Certifications and Safety ApprovalsProduct Disposal GlOSSARY USB Bluetooth adapter Softphone driverWideband audio Type 9400HS/BS RevD
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