Desa Tech CGG3630P, CGG2618P, CGG3324PT Troubleshooting, Observed Problem Possible Cause Remedy

Page 19

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s Technical Service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel.

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace piezo ignitor

7.Replace piezo ignitor

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or manual shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PI- LOT position

4.Air in gas lines when installed

5.Depleted gas supply

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open manual shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Re- peat igniting operation until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

7.Replace gas regulator

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

control knob is released

2.

Control knob not pressed in long enough

 

3.

Safety interlock system has been trig-

 

 

gered (thermostat models only)

 

4.

Manual shutoff valve not fully open

 

5.

Pilot flame not touching thermocouple,

 

 

which allows thermocouple to cool,

 

 

causing pilot flame to go out. This prob-

 

 

lem could be caused by one or both of

 

 

the following:

 

 

A) Low gas pressure

 

 

B) Dirty or partially clogged ODS/pilot

 

6.

Thermocouple connection loose at con-

 

 

trol valve

 

7.

Thermocouple damaged

 

8.

Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Wait one minute for safety interlock sys- tem to reset. Repeat ignition operation

4.Fully open manual shut-off valve

5.A) Contact local propane/LP gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

6.Hand tighten until snug, then tighten 1/4 turn more

7.Replace thermocouple

8.Replace control valve

www.desatech.com

Continued

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualUnvented VENT-FREE GAS LOG Heater Safety InformationUnpacking Product FeaturesProduct Identification Local CodesConfined and Unconfined Space AIR for Combustion and VentilationProviding Adequate Ventilation Unusually Tight ConstructionDetermining FRESH-AIR Flow for Heater Location AIR for Combustion VentilationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside BuildingMinimum Fireplace Clearance to Combustible Materials InstallationInstallation Clearances Check GAS TypeMinimum Noncombustible Material Clearances If Using MantelDetermining Minimum Mantel Clearance Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Floor ClearancesInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationAttaching Flexible Gas Hose to Heater Gas Regulator Installation Items NeededExternal Regulator With Vent Pointing Down Connecting to GAS SupplyPressure Testing Heater Gas Connections Pressure Testing Gas Supply Piping SystemChecking GAS Connections Installing Rear Log Installing LogsOperating Heater For Your Safety Read Before LightingLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureThermostat Control Operation Variable Control Operation Inspecting BurnersPilot Flame Pattern Logs Cleaning and MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Front Burner Flame PatternObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and FACTORY-BUILT Metal Fireplace Optional Positioning of Thermostat Sensing BulbReplacement Parts SpecificationsService Hints Technical ServiceVariable Manually Controlled Models Illustrated Parts BreakdownVariable MANUALLY- Controlled Models Parts ListThermostat Controlled Models KEY Part Number Description QTY CGG3324PTParts Centrals Accessories103425 Keep this Warranty Warranty Information

CGG2618P, CGG3630P, CGG3324PT specifications

Desa Tech is a well-known name in the realm of innovative and efficient heating solutions, and its CGG2618P, CGG3630P, and CGG3324PT models exemplify the brand's commitment to excellence in design and functionality. Each of these products is tailored to meet specific heating needs while incorporating advanced technologies for improved efficiency and user experience.

The CGG2618P is a compact yet powerful gas heater designed for smaller spaces. With a maximum output of 26,000 BTUs, it can easily warm up a room quickly and efficiently. One of its standout features is the built-in thermostat, which allows users to set their desired temperature with precision, ensuring comfort without wasteful energy use. The heater also includes an electronic ignition system, offering hassle-free startup. Its sleek design and lightweight construction make it easy to move wherever heating is needed.

On the other hand, the CGG3630P boasts a larger capacity with a maximum output of 36,000 BTUs, making it ideal for larger rooms or even garages and workshops. This model features dual heat settings, allowing users to customize their heating experience based on the size of the space and the external temperature. The innovative flame sensing technology ensures that the unit operates safely by automatically shutting off the gas supply when the flame is not detected. Additionally, it is designed with a durable casing that can withstand the wear and tear of everyday use, ensuring longevity and reliability.

The CGG3324PT combines elements from both models to cater to versatile heating needs. With an output of 33,000 BTUs, it is suitable for medium to larger-sized spaces. This model is unique for its portability, equipped with wheels that make it easy to transport from room to room. It also features a piezo ignition system, which requires no external power source, enhancing its usability in power outages or remote locations. Furthermore, the CGG3324PT is designed with safety in mind, featuring an automatic shut-off function that activates in the event of overheating.

All three models from Desa Tech share a commitment to energy efficiency. Utilizing advanced combustion technologies, they minimize fuel consumption while maximizing heat output. This means not only lower energy bills but also a smaller carbon footprint. Additionally, their sleek designs add a touch of modernity to any space while providing efficient heating solutions.

In summary, Desa Tech's CGG2618P, CGG3630P, and CGG3324PT models offer a range of features and technologies that cater to diverse heating requirements. Whether it's for a small room, a workshop, or consistent indoor comfort, these models provide effective and efficient solutions while prioritizing safety and user convenience.
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