Design Dynamics VTD-18N-PDG Troubleshooting, Observed Problem Possible Cause Remedy

Page 15

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not connected

1.

Reconnect ignitor cable

 

there is no spark at ODS/pilot

2.

to ignitor cable

2.

Free ignitor cable if pinched

 

Ignitor cable pinched or wet

 

 

 

 

by any metal or tubing. Keep

 

3.

Electronic ignitor battery is

3.

ignitor cable dry

 

Replace battery

 

4.

weak

4.

Replace ignitor cable

 

Broken ignitor cable

 

5.

Bad electronic ignitor

5.

Replace electronic ignitor

 

6.

Ignitor electrode positioned

6.

Replace pilot assembly

 

 

wrong or broken

 

 

 

 

 

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

there is spark at ODS/pilot but

 

ment shutoff valve closed

2.

equipment shutoff valve

no ignition

2. Control knob not in PILOT

Turn control knob to PILOT

 

3.

position

3.

position

 

Control knob not pressed in

Press in control knob while in

 

4.

while in PILOT position

4.

PILOT position

 

Air in gas lines when in-

Continue holding down

 

 

stalled

 

control knob. Repeat ig-

 

 

 

 

niting operation until air is

 

5.

Depleted gas supply (propane/

5.

removed

 

Contact local propane/LP gas

 

6.

LP only)

6.

company

 

ODS/pilot is clogged

Clean ODS/pilot (see Cleaning

 

 

 

 

and Maintenance, page 14) or

 

7.

Gas regulator setting is not

7.

replace ODS/pilot assembly

 

Replace gas regulator

 

 

correct

 

 

 

111826-02J

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Contents What to do if YOU Smell GAS Table of Contents Safety Information High traffic areas Windy or drafty areas Local CodesUnpacking Product FeaturesOptional Remote Control Accessories Product IdentificationFlue Opening Specifications InstallationInstallation and Clearances Venting specifications for installationInstallation Items Needed Installing Damper ClampInstalling Heater Assembly Connecting to gas supplyInstallation Natural GasPropane/LP Gas Test Pressures Equal To or Less Than Psig 3.5 kPa Checking gas connectionsFor your safety Read before lighting Pressure Testing Heater Gas ConnectionsOperating Heater Control Knob Lighting InstructionsOperation Manual Lighting ProcedureOptional Hand-held Remote control To Turn OFF GAS To ApplianceInspecting Burners Pilot Flame PatternBurner Flame Pattern Cleaning Maintenance SpecificationsWiring Diagram Observed Problem Possible Cause Remedy TroubleshootingODS/pilot lights but flame goes See Cleaning and Mainte See Checking Gas Connec Gas leak. See WarningAccessories Service HintsTechnical Service Replacement PartsModels vTD-18n-Pdg, vtd-18p-Pdg, vtd-18N-BTB and vtd-18P-BTB Illustrated Parts BreakdownParts List Models vtd-24n-Pdg, vtd-24p-Pdg, vtd-24N-BTB and vtd-24P-BTB Illustrated Parts BreakdownVenturi/Shutter Assembly Warranty Information Keep this WarrantyLimited Warranty Vented GAS LOG Heaters