Service Hints, Technical Service | Design Dynamics VTD-18N-PDG

Service Hints

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specified heat

• propane/LP gas supply may be low

You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.

Technical Service

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA’s Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your appliance ready.

You can also visit DESA’s technical services web site at www.desatech.com.

Replacement Parts

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

Parts Under Warranty

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA’s Technical Service Department at 1-866-672-6040.

When calling DESA, have ready

•your name

•your address

•model and serial numbers of your appliance

•how appliance was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

Parts Not Under Warranty

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA at 1-866-672-6040 for referral infor- mation.

When calling DESA, have ready

•model number of your appliance

•the replacement part number

Accessories

Purchase these heater accessories from your local dealer. If they can not supply these accessories, call DESA at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual.

EQUIPMENT shutoff

VALVE - GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

Receiver and hand-Held Remote Control Kit - 112806-01

(Not Shown)

For PDG models. Allows the gas log heater to be turned on and off by using a hand-held remote control. This remote comes installed in BTB models.

REMOTE CONTROL RECEIVER BRACKET - 112806-02

(Not Shown)

For PDG models only. Used for mounting remote control receiver to unit base. WALL-

MOUNT ON/OFF SWITCH GWMS2

(Not Shown)

For all models. Allows the gas log heater to be turned on and off with a wall switch. This switch is included with al models.

DAMPER CLAMP - GA6080

(Not Shown)

For all models. Permanently opens chimney flue damper for vented operation. This is included with all models.

LAVA ROCK - GA6060

(Not Shown)

For all models. Order when additional rock is desired. (1.8 lb. bag)

CLEANING KIT - GCK

(Not Shown)

For all models. Your vent-free gas appliance re- quires regular cleaning and maintenance to prevent performance problems. This kit gives you the tools and instructions to make it easy to clean all critical areas of your appliance.

Information Video - 108917-01

For all models. A care and maintenance video is available by calling 1-866-672-6040.

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