Hearth and Home Technologies SILH60E Troubleshooting Guide, Issues Possible Causes Solutions

Page 18

9Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Heater is on, but no fl ame or low fl ame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the fl ame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the fl ame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater/blower assembly doesn’t come

1.

Heater/blower assembly switch is off.

1.

Turn the heater switch to the “ON” position.

on.

2.

Thermostat is set too low.

2.

Move the thermostat knob clockwise until you hear a

 

 

 

 

 

“click”.

 

3.

Heater/blower assembly is overheated.

3.

The heater/blower assembly is protected by a thermal

 

 

 

 

cutout switch. Shut off all heater switches on the

 

 

 

 

dashboard including the main power switch. Wait 5

 

 

 

 

minutes, then turn the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater/blower assembly.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater/blower assembly.

 

The heater/blower assembly doesn’t

1.

Thermostat is set too high.

1.

Move the thermostat knob counter-clockwise until you

turn off.

 

 

 

hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater/blower assembly.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when fi rst used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

18

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

Page 17 Page 19
Image 18
Page 17 Page 19
Contents SILH50E SILH50ENH SILH50EV SILH60E SILH60ENH Homeowner Reference Information Listing Label Information/LocationHeater Serial # Model Table of Contents Listing and Code Approvals CertificationGetting Started Important InstructionsNot intended for use as a primary heat source Tools and Supplies Needed Fire RiskClearances Framing and ClearancesSelecting Heater Location Electrocution RiskFraming 30 in. min 762 mm In. 12 in mm 305 mm 356 mmWiring 120VAC Wall Outlet Installation120VAC Hardwire Installation 240VAC Hardwire Installation Wall Switch Wiring 12VDCHeater Preparation Secure and Level the HeaterShock Risk Fire Risk Finishing Material Finishing ChecklistFinishing Combustible MaterialMantel Mantel SpecificationsAccessories Heater SetupClean Heater Remove Shipping MaterialsManual Controls Access ControlsOperating Instructions Function of Manual ControlsHand Held Remote Control Transmitter RCE-HTL-B Optional Wall Switch Control FCC RequirementsCanadian Equipment Requirements Troubleshooting Troubleshooting GuideIssues Possible Causes Solutions Cleaning the Glass Doors and Back Acrylic Panel Maintenance and ServiceCleaning the Firebox and Control Compart- ment Replacing the Light BulbsHeater/Blower Assembly Maintenance Maintenance Task ListHeater Dimensions Reference MaterialsOptional Components FrontsTrim Kits SurroundsMarble Lux Service Parts SilhouetteSilhouette # Description of Part SILH50E Series SILH60E Series QtyLimited Warranty How to Obtain ServiceContact Information

SILH50E, SILH60EV, SILH50ENH, SILH60ENH, SILH60E specifications

Hearth and Home Technologies offers a variety of innovative fireplace models, including the SILH50EV, SILH60E, SILH60ENH, SILH50ENH, and SILH60EV. These models are designed to meet various heating needs while providing aesthetic appeal and advanced technology.

The SILH50EV and SILH60E models are known for their sleek, modern designs and efficient heat output. Their large viewing areas provide a stunning view of the flames, enhancing the ambiance of any space. Both models use direct vent technology, which allows for efficient combustion while minimizing heat loss. This technology ensures that the fireplace draws air from outside for combustion, thus preserving indoor air quality and improving energy efficiency.

The SILH60ENH and SILH50ENH models are specifically designed with enhanced comfort and functionality in mind. These models feature advanced blower systems that distribute heat evenly throughout the home, making them ideal for larger spaces. The ENH models are equipped with smart technology, allowing users to control the fireplace remotely via a smartphone app, adding convenience to any living environment.

The SILH60EV model stands out for its versatility and customization options. Homeowners have the choice of various log sets, flame colors, and ember bed lighting to create a personalized aesthetic. This model also integrates seamlessly with home automation systems, providing an elegant solution for modern living.

All models are constructed with high-quality materials, ensuring durability and longevity. The glass doors are designed for optimal visibility and are made from crystal-clear, heat-resistant glass, allowing for a mesmerizing view of the flames without compromising safety.

Safety features across the series include automatic shut-off systems and tempered glass to protect against burns. These fireplaces also meet stringent environmental standards for emissions, aligning with the growing demand for eco-friendly home heating options.

In summary, the SILH series from Hearth and Home Technologies offers a combination of style, efficiency, and advanced technology. From modern aesthetics to smart features and robust heating capabilities, these models are designed to enhance the comfort and ambiance of any home. Whether for a cozy evening or large gatherings, the SILH50EV, SILH60E, SILH60ENH, SILH50ENH, and SILH60EV provide reliable warmth and visual appeal.
Top Page Image Contents