Hearth and Home Technologies SILH30E-B owner manual Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

reduce the number of appliances on the circuit.

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

4.

Loose wiring.

4.

Check all wiring for loose connections.

Heater is on, but no fl ame or low fl ame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

2.

Flame element is not attached to the

2.

Reattach the fl ame element to the motor.

motor.

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the fl ame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

Heater system doesn’t come on.

1.

Heater switch is off.

1.

Turn the heater switch to the “ON” position.

2.

Thermostat is set too low.

2.

Move the thermostat slide until you hear a “click”.

3.

Heater system is overheated.

3.

The heater system is protected by a thermal cutout

switch. Shut off the switch. Wait fi ve minuites, then turn

the heater on.

4.

Loose wiring.

4.

Check all wiring for loose connections.

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

2.

Bad heating element.

2.

Replace the heater system.

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater system.

The heater system doesn’t turn off.

1.

Thermostat is set too low.

1.

Move the thermostat slide down until you hear a “click”.

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater system.

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

2.

Low batteries.

2.

Replace the batteries.

Odor.

The heater may emit a slight, harmless

odor when fi rst used. This is a normal

condition caused by initial heating of the

internal parts and will not occur again.

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Heatilator • SILH30E-B • 4038-896 Rev C • 11/05