![](/images/new-backgrounds/1010299/1029931x1.webp)
|
|
|
| Hearth & Home Technologies Inc. 800 W. | |
|
|
|
| Jefferson, Lake City, MN 55041. | |
|
|
|
|
| |
|
|
|
|
| |
|
| K. TROUBLESHOOTING | |||
|
|
|
|
|
|
Issues | Possible Causes | Solutions: |
| ||
|
| ||||
|
|
|
|
|
|
Appliance doesn't turn on with flame | 1. | Main power switch is off. | 1. | Turn the main power switch to the "ON" position. |
|
switch, remote transmitter or wall | 2. | Circuit breaker tripped. | 2. | May need to put the appliance on a dedicated service or |
|
switch. |
|
|
| reduce the number of appliances on the ciruit. |
|
| 3. | Unplugged from wall outlet. | 3. | Plug cord into outlet. |
|
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
|
|
|
|
|
|
|
Appliance is on but no flame or low | 1. | The bulbs are burned out. | 1. | Replace the bulbs. |
|
flame intensity. | 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
|
|
|
|
|
|
|
Flames are frozen. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
|
| 2. | Flame element is not attached to motor. | 2. | Reattach the flame element to the motor. |
|
| 3. | Motor is defective. | 3. | Replace the motor. |
|
|
|
|
|
|
|
Excessive noise in lower portion of | 1. | Flame element isn't seated properly. | 1. | Reinstall the flame element. |
|
the appliance. | 2. | Motor is defective. | 2. | Replace the motor. |
|
|
|
|
|
|
|
Turn the heater switch on or off and |
| Operating the heater's system defaults to |
| Turn the flame switch, remote transmitter or wall switch to the |
|
the appliance shuts off. |
| the flame switch setting. |
| "ON" position. |
|
|
|
|
|
|
|
Heater doesn't come on. | 1. | Heater switch is off. | 1. | Turn heater switch on. |
|
| 2. | Thermostat is set too low. | 2. | Turn the thermostat knob clockwise until you hear a "click". |
|
| 3. | Heater system is overheated. | 3. | The heater is protected by a thermal cutout switch. Shut off |
|
|
|
|
| all appliance switches on the dashboard, including the main |
|
|
|
|
| power switch. Wait 5 minutes, then turn the appliance on. |
|
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
|
|
|
|
|
|
|
Fan runs but no heat is put out. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
|
| 2. | Bad heating element. | 2. | Replace the heating system. |
|
|
|
|
|
|
|
Heater element is on but fan doesn't | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
|
run. | 2. | Fan is defective. | 2. | Replace the heating system. |
|
|
|
|
|
|
|
The heater doesn't turn off. |
| Thermostat is set too high. |
| Turn the thermostat knob |
|
|
|
|
| "click". |
|
|
|
|
|
|
|
Excessive noise in upper portion of | 1. | Build up of dirt on the fans. | 1. | Clean all fans. |
|
the appliance. | 2. | Heater fan is defective. | 2. | Replace the heater system. |
|
|
|
|
|
|
|
Remote control doesn't work. | 1. | Main power switch is off. | 1. | Turn the main power switch on. |
|
| 2. | Remote is out of range. | 2. | Move remote closer to the appliance. |
|
| 3. | Low batteries. | 3. | Replace the batteries. |
|
| 4. | Lost initialization. | 4. | Reinitialize remote. |
|
|
|
|
|
|
|
Wall switch doesn't work. | 1. | Main power switch is off. | 1. | Turn the main power switch on. |
|
| 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
|
| 3. | Wall switch is defective. | 3. | Replace the wall switch. |
|
|
|
|
|
|
|
Odor. |
| The heater may emit a slight, harmless |
|
|
|
|
| odor when first used. This is a normal |
|
|
|
|
| condition caused by initial heating of the |
|
|
|
|
| internal parts and will not occur again. |
|
|
|
|
|
|
|
|
|
10/03
CRESTFIRE SERIES ELECTRIC FIREPLACE | 16 |