P rin t in g S yst e m Tro u b le sh o o t in g

MacI n t o sh Tro u b le sh o o t in g

MacIntosh Troubleshooting

Note HP periodically provides updates of the printer software. These updates may include enhancements that improve

printer performance.

Problems and Solutions

Problem

Solution

Printer won’t print

Open the Chooser and verify that the correct printer is

 

selected.

Printer icon does not appear

Make sure that the printer is turned on.

on the left side of the

Make sure that the printer driver icon is in the Extensions

Chooser.

Folder.

 

The printer name does not

Make sure the printer is turned on.

appear on the right side of

Open the Chooser and make sure AppleTalk is active.

the Chooser or the HP

 

DeskWriter family printer is

 

not listed.

 

Power light is On, the

Check that the correct printer is in the Chooser, then close all

Resume light is Off.

applications and restart. If this doesn’t work it may be

 

necessary to reinstall the printer driver software.