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HP DeskJet Printer Family Customer Codes (Cont.)

Customer

Failure

Failure

Code

Keywords

Description

 

MEDIA HANDLING

 

CMM100

No Media Pick-Up

Paper/envelope/transparency not loading

 

 

 

CMM105

Multiple Pick

Several sheets/envelopes are picked together

CMM110

Incomplete Load

Sheet/envelope loads then stops or media slips

 

 

 

CMM115

Media Jams

Sheet/envelope/labels stuck inside of

 

 

product/obstruction

CMM120

Skewed/Slanted Page

Sheet/envelope loads unevenly

 

 

 

CMM135

Media Eject Problem

Sheet/envelope fails to eject

CMM140

Continuous Media

Continuously picks and feeds media

 

Feed

 

 

 

 

CMM150

Tracks on Media

Excessive force on pinch wheels causes tracks on

 

 

media

 

 

 

P R I N T / I M A G E

QUALITY

CGT100

Missing Dots

White line or streak through text or graphics, partial

 

 

characters

 

 

 

CGT105

Fuzzy/Blurred/Wavy or

Overspray of dots or print appears wavy or

 

Unusual Print

compressed or faded

CGT110

Vertical Misalignment

Table columns of text/vertical lines are not well

 

 

aligned (bi-directional shift)

 

 

 

CGT115

Underlines or Streaks

Prints extra lines across media when printing self-test

 

in Printing

 

CGT120

Incomplete/Faded

Parts of printed characters are missing on self-test or

 

Print

print is faded

 

 

 

CGT125

Won’t Print

Carriage moving but not printing

CGT130

Wrong Colors

Printing wrong colors or ink appears mixed

 

 

 

CPG115

Hardware Banding

Printed page exhibits banding in print not caused by

 

 

the print cartridge

 

 

 

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