P rin t in g S y s t e m Tro u b le s h o o t in g | Tro u b le s h o o t in g Flo wc h art s |
Troubleshooting Flowcharts - PC Connect Section
PC Connect Sect ion
From the
Section
Can standard | No |
ASCII text be printed |
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(dir, edit)? |
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Yes
Yes
1.Reconnect the interface cable.
2.Try another interface cable.
3.Verify the printer and computer are properly configured.
4.Try the printer with another computer.
| No | Return for service. See |
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Print ASCII text? | “CKK100 “ and “CKK105” |
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| customer codes. |
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Print from an MS Windows
Application?
Yes
At this point, the printer should be operating normally. However, if it is not, return it for service
along with a complete description of the problem.
No | 1. Check that the driver version is correct. |
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2. Check the configuration in the MS Windows control panel.
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| Return printer for service and |
Yes | Print from MS | No | document the error and its |
| Windows? |
| symptoms. See “Warranty and |
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| Support Information” for | |
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| customer code information. |
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