P rin t in g S yst e m Tro u b le sh o o t in g

Tro u b le sh o o t in g Flo wch art s

Troubleshooting Flowcharts - PC Connect Section

PC Connect Sect ion

From the Self-Test

Section

Can standard

No

1.

Reconnect the interface cable.

 

 

2. Try another interface cable.

 

 

ASCII text be printed

 

 

3.

Verify the printer and computer are properly configured.

 

 

 

 

(dir, edit)?

 

 

 

 

 

4.

Try the printer with another computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

No

Return for service. See

 

 

 

 

 

 

 

 

 

 

 

Print ASCII text?

 

 

 

 

“CKK100 “ and “CKK105”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

customer codes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Print from an MS Windows

Application?

Yes

At this point, the printer should be operating normally. However, if it is not, return it for service

along with a complete description of the problem.

No 1. Check that the driver version is correct.

2. Check the configuration in the MS Windows control panel.

 

 

 

 

 

 

Return printer for service and

 

 

 

 

No

document the error and its

 

Yes

 

Print from MS

 

 

 

Windows?

 

 

symptoms. See “Warranty and

 

 

 

 

 

Support Information” for

 

 

 

 

 

 

 

 

 

 

 

 

customer code information.