P rin t in g S yst e m Tro u b le sh o o t in g

Tro u b le sh o o t in g Flo wch art s

Troubleshooting Flowcharts - Macintosh Connect Section

Macint osh Connect Sect ion

From the Self-Test

Section

 

 

 

 

 

 

 

 

1.

Verify the correct printer is selected in the Chooser (AppleTalk or Serial).

 

Prints from a

 

 

No

 

 

 

2. If AppleTalk, verify that AppleTalk is active in the Chooser.

 

Macintosh Computer?

 

 

 

 

 

3.

If connected serially, verify that AppleTalk is inactive in the Chooser.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.

Verify the correct port is selected in the Chooser.

 

 

 

 

 

 

 

 

 

5.

Reconnect the interface cable.

 

 

 

 

 

 

 

 

 

6.

Try another interface cable.

 

 

 

Yes

 

 

 

 

 

7.

Try the printer with another

computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

 

Return for Service. See

 

 

Yes

 

 

 

 

 

 

 

Print ok?

 

 

 

 

“CKK100 “ and “CKK105

"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

customer codes.

 

 

 

 

 

 

 

 

 

 

 

 

At this point, the printer should be operating normally. However, if it is not, return the printer for service and document the error and its symptoms. See “Warranty and Support Information” for additional customer code information.