HP De skJe t an d De skWrit e r P rin t e rs P rin t e r Re p air Fe e d b ack I n f o rmat io n

Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1.Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2.Observe the problem with the printer. Verify the problem is repeatable.

3.Determine the customer code from the table below.

4.Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer

Failure

Failure

Code

Keywords

Description

 

STARTUP

 

 

PROBLEMS

 

CPS100

Power-Up Failed

No lights, no noise, no movement, power failure,

 

 

dead

 

 

 

CPS105

Self-Test Failed

Self-test does not print or is incomplete/wrong

CPS110

Erratic/Intermittent

Product behaves inconsistently or exhibits an

 

Operation

intermittent failure

 

 

 

CPS200

Lights On Steady

LEDs on front panel ON steady

CPS205

Lights Flash in Unison

LEDs on front panel ON and flashing

 

 

 

CPS210

No Lights/Fan Only/No

No LEDs On or no LEDs and the fan is ON or lamp not

 

Lamp

on

CPS215

Lights Flashing

Different LED’s flash On and Off alternately

 

Alternately

 

 

 

 

 

Q U A L I T Y

 

CWP000

Multiple Exchange

Customer has received more than one exchange per

 

 

incident

 

 

 

CWP005

Customer Return

Customer returns exchanged unit

CWP010

Re-Repair 90 days

Unit fails within 90 days of previous repair

 

 

 

CWP015

Defective from Stock

Unit shipped to customer is defective from stock

CWP020

Customer Damaged

Customer/Reseller has damaged or mis-repaired unit

 

 

 

CWP025

Wrong Model

Wrong model or product sent to customer

 

PERFORMANCE

 

CPG100

Won’t Print

Printer will not print or locks up while printing

 

 

 

CPG105

Stops Printing

Prints part of a page then stops

CPP100

Burning Smell

During operation, unit emits a burning smell

 

 

 

CPN100

Grinding, Squeaking,

Unusual, persistent grinding, squeaking, scraping

 

Scraping Noise

noise

CPN105

Knocking, Clicking,

Frequent shock or clicking or chattering noise

 

Chattering Noise

 

 

 

 

Table continued on next page