4.5Print Troubleshooting
Problem | Cause and remedy | |
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Printing doesn't start. | • Power to the printer is off. | → Turn on the power switch. |
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| If power is not still turned on, |
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| follow the steps in the Power |
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| Troubleshooting. |
| • Printer is not properly | → Turn off the power switch and |
| connected to a computer. | connect it properly. |
| • Printer setting is not proper. | → Correct the printer setting. |
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Missing all lines. | • Print head connector | → If the print head connector is |
| connection failure. | not properly connected, insert |
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| it correctly. |
| • Paper and ribbon are not | → Set them properly. |
| set properly. |
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Partially dropouts. | • Print head is dirty. | → Check the print head |
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| heating element for dirt. If |
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| it's dirty, wipe the surface of |
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| the print head heating |
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| element with a soft clean |
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| cloth soaked in ethylalcohol |
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| etc. |
| • Platen roller is dirty. | → Remove any dirt or label or |
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| tape on the platen. |
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| Note: If it can't be removed, |
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| contact our service |
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| personnel for general |
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| maintenance. |
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(continued) |
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