Hearth and Home Technologies QV32EV, QV32E Troubleshooting, Issues Possible Causes Solutions

Issues

Possible Causes

Solutions:

Appliance doesn't turn on with flame

1.

Main power switch is off.

1.

Turn the main power switch to the "ON" position.

switch, remote transmitter or wall

2.

Circuit breaker tripped.

2.

May need to put the appliance on a dedicated

switch.

service or reduce the number of appliances on

3.

Unplugged from wall outlet.

3.

the ciruit.

4.

Loose wiring.

4.

Plug cord into outlet.

Check all wiring for loose connections.

Appliance is on but no flame or low

1.

The bulbs are burned out.

1.

Replace the bulbs.

flame intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

2.

Flame element is not attached to motor.

2.

Reattach the flame element to the motor.

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in lower portion of

1.

Flame element isn't seated properly.

1.

Reinstall the flame element.

the appliance.

2.

Motor is defective.

2.

Replace the motor.

Turn the heater switch on or off and

Operating the heater's system defaults to

Turn the flame switch, remote transmitter or wall

the appliance shuts off.

the flame switch setting.

switch to the "ON" position.

Heater doesn't come on.

1.

Heater switch is off.

1.

Turn heater switch on.

2.

Thermostat is set too low.

2.

Turn the thermostat knob clockwise until you hear

Heater system is overheated.

a "click".

3.

Loose wiring.

3.

The heater is protected by a thermal cutout

switch. Shut OFF all appliance switches on the

dashboard, including the main power switch.

4.

4.

Wait 5 minutes, then turn the appliance ON.

Check all wiring for loose connections.

Fan runs but no heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

2.

Bad heating element.

2.

Replace the heating system.

Heater element is on but fan doesn't

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heating system.

The heater doesn't turn off.

Thermostat is set too high.

Turn the thermostat knob counter-clockwise until

you hear a "click".

Excessive noise in upper portion of

1.

Build up of dirt on the fans.

1.

Clean all fans.

the appliance.

2.

Heater fan is defective.

2.

Replace the heater system.

Remote control doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

2.

Remote is out of range.

2.

Move remote closer to the appliance.

3.

Low batteries.

3.

Replace the batteries.

4.

Lost initialization.

4.

Reinitialize remote.

Wall switch doesn't work.

1.

Main power switch is off.

1.

Turn the main power switch on.

2.

Loose wiring.

2.

Check all wiring for loose connections.

3.

Wall switch is defective.

3.

Replace the wall switch.

Odor

The heater may emit a slight, harmless

odor when first used. This is a normal

condition caused by initial heating of the

internal parts and will not occur again.