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Hearth & Home Technologies - Colville
1445 North Highway, Colville, WA
K. TROUBLESHOOTING
Issues | Possible Causes | Solutions: | ||
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Appliance doesn't turn on with flame | 1. | Main power switch is off. | 1. | Turn the main power switch to the "ON" position. |
switch, remote transmitter or wall | 2. | Circuit breaker tripped. | 2. | May need to put the appliance on a dedicated |
switch. |
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| service or reduce the number of appliances on |
| 3. | Unplugged from wall outlet. | 3. | the ciruit. |
| 4. | Loose wiring. | 4. | Plug cord into outlet. |
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| Check all wiring for loose connections. |
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Appliance is on but no flame or low | 1. | The bulbs are burned out. | 1. | Replace the bulbs. |
flame intensity. | 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
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Flames are frozen. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Flame element is not attached to motor. | 2. | Reattach the flame element to the motor. |
| 3. | Motor is defective. | 3. | Replace the motor. |
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Excessive noise in lower portion of | 1. | Flame element isn't seated properly. | 1. | Reinstall the flame element. |
the appliance. | 2. | Motor is defective. | 2. | Replace the motor. |
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Turn the heater switch on or off and |
| Operating the heater's system defaults to |
| Turn the flame switch, remote transmitter or wall |
the appliance shuts off. |
| the flame switch setting. |
| switch to the "ON" position. |
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Heater doesn't come on. | 1. | Heater switch is off. | 1. | Turn heater switch on. |
| 2. | Thermostat is set too low. | 2. | Turn the thermostat knob clockwise until you hear |
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| Heater system is overheated. |
| a "click". |
| 3. | Loose wiring. | 3. | The heater is protected by a thermal cutout |
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| switch. Shut OFF all appliance switches on the |
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| dashboard, including the main power switch. |
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| 4. | Wait 5 minutes, then turn the appliance ON. |
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| Check all wiring for loose connections. |
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Fan runs but no heat is put out. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Bad heating element. | 2. | Replace the heating system. |
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Heater element is on but fan doesn't | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
run. | 2. | Fan is defective. | 2. | Replace the heating system. |
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The heater doesn't turn off. |
| Thermostat is set too high. |
| Turn the thermostat knob |
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| you hear a "click". |
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Excessive noise in upper portion of | 1. | Build up of dirt on the fans. | 1. | Clean all fans. |
the appliance. | 2. | Heater fan is defective. | 2. | Replace the heater system. |
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Remote control doesn't work. | 1. | Main power switch is off. | 1. | Turn the main power switch on. |
| 2. | Remote is out of range. | 2. | Move remote closer to the appliance. |
| 3. | Low batteries. | 3. | Replace the batteries. |
| 4. | Lost initialization. | 4. | Reinitialize remote. |
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Wall switch doesn't work. | 1. | Main power switch is off. | 1. | Turn the main power switch on. |
| 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
| 3. | Wall switch is defective. | 3. | Replace the wall switch. |
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Odor |
| The heater may emit a slight, harmless |
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| odor when first used. This is a normal |
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| condition caused by initial heating of the |
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| internal parts and will not occur again. |
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09/03
VILLAGE COLLECTION ELECTRIC FIREPLACE | 18 |