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TroubleShooting Guide
WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE attemping any repair. If this guide does not correct the problem, call your local dealer or Technical Support at 1‐800‐245‐6489.
Problem |
| Cause |
| Solution |
Auger not turning | 1. Bad auger motor. | 1. Replace auger motor. | ||
| 2. Foreign matter jamming | 2. Remove pellets and object. | ||
| auger. |
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| |
| 3. Vacuum sensor. | 3. Check exhaust blower. | ||
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| ||
Smoke smell or dust in | 1. Improper exhaust connection. | 1. Check exhaust connections for | ||
house |
|
| leaks, especially the exhaust | |
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|
| blower connect. Seal leaks with | |
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|
| silicone, aluminum tape or a hose | |
|
|
| clamp. | |
Room blower not operating | 1. | Loose thermal sensor. | 1. | Tighten connection on sensor. |
| 2. Blower speed set higher than | 2. Lower blower speed. | ||
| heat range, causing stove to cool |
|
| |
| and blower to cycle. |
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| |
| 3. | Loose connection. | 3. | Check control board |
|
|
| connection. | |
Exhaust blower not | 1. | Loose connection. | 1. | Check control board |
operating |
|
| connection. | |
| 2. | Bad blower. | 2. | Replace blower. |
| 3. Bad vacuum sensor. | 3. Replace vacuum sensor. | ||
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Lazy Fire | 1. | Bad exhaust blower. | 1. | Inspect and replace blower. |
| 2. | Excessive pellet moisture. | 2. | Keep pellets dry. |
| 3. | Excessive ash build‐up. | 3. | Thoroughly clean unit. |
| 4. | Low quality pellets. | 3. | Use only PFI premium pellets. |
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|
Blown Fuse | 1. | Power surge. | 1. | Replace fuse; use surge |
|
|
| protector. | |
| 2. Exposed wire. | 2. Check for exposed or frayed | ||
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|
| wire and loose connections. | |
| 3. | Electrical component shorting. | 3. | Check motors and blowers for |
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|
| obstructions or short circuits. | |
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| ||
High Pellet Consumption | 1. Low quality or non‐uniformly | 1. Use premium pellets or try | ||
| sized pellets. | another pellet brand. | ||
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Squeaking Noise | 1. | Obstruction in auger tube. | 1. | Check auger tube for foreign |
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| objects. | |
| 2. Blower Noise. | 2. Remove and oil blower. | ||
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|
| 1. | Foreign material in blower. | 1. | Check both blowers for |
Pinging or Rattling Noise |
|
| material. | |
| 2. | Loose exhaust fan set screw. | 2. | Check set screw for tightness. |
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"E‐1" Code On Control Board | 1. | Vacuum bypass chip missing. | 1. | Contact Technical Support. |
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