England's Stove Works 25-EPI operation manual Trouble­Shooting Guide

Problem

Cause

Solution

Auger not turning

1. Bad auger motor.

1. Replace auger motor.

2. Foreign matter jamming

2. Remove pellets and object.

auger.

3. Vacuum sensor.

3. Check exhaust blower.

Smoke smell or dust in

1. Improper exhaust connection.

1. Check exhaust connections for

house

leaks, especially the exhaust

blower connect. Seal leaks with

silicone, aluminum tape or a hose

clamp.

Room blower not operating

1.

Loose thermal sensor.

1.

Tighten connection on sensor.

2. Blower speed set higher than

2. Lower blower speed.

heat range, causing stove to cool

and blower to cycle.

3.

Loose connection.

3.

Check control board

connection.

Exhaust blower not

1.

Loose connection.

1.

Check control board

operating

connection.

2.

Bad blower.

2.

Replace blower.

3. Bad vacuum sensor.

3. Replace vacuum sensor.

Lazy Fire

1.

Bad exhaust blower.

1.

Inspect and replace blower.

2.

Excessive pellet moisture.

2.

Keep pellets dry.

3.

Excessive ash build‐up.

3.

Thoroughly clean unit.

4.

Low quality pellets.

3.

Use only PFI premium pellets.

Blown Fuse

1.

Power surge.

1.

Replace fuse; use surge

protector.

2. Exposed wire.

2. Check for exposed or frayed

wire and loose connections.

3.

Electrical component shorting.

3.

Check motors and blowers for

obstructions or short circuits.

High Pellet Consumption

1. Low quality or non‐uniformly

1. Use premium pellets or try

sized pellets.

another pellet brand.

Squeaking Noise

1.

Obstruction in auger tube.

1.

Check auger tube for foreign

objects.

2. Blower Noise.

2. Remove and oil blower.

1.

Foreign material in blower.

1.

Check both blowers for

Pinging or Rattling Noise

material.

2.

Loose exhaust fan set screw.

2.

Check set screw for tightness.

"E‐1" Code On Control Board

1.

Vacuum bypass chip missing.

1.

Contact Technical Support.