TROUBLESHOOTING GUIDE
Stove Shuts Off and the Third Light Flashes
Possible Causes: | Possible Remedies: (Unplug stove first when possible) | |
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1. | The hopper is out of fuel. | Refill the hopper. |
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2. | The air damper is open too far for a low feed setting. | If burning on the low setting, you may need to close down the damper |
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| (push the damper in) to prevent burning the fuel in the burn pot too |
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| quickly. |
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3. | The holes in the burn pot are blocked. | Remove the burn pot and thoroughly clean it. |
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4. | The air inlet, the interior chambers, or exhaust system has a partial | Follow all cleaning procedures in the maintenance section of the owner’s |
| blockage. | manual. |
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5. | The auger shaft is jammed. | Visually confirm that the auger shaft is not rotating. If it is not, start by |
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| emptying the hopper of fuel. Then pull the auger shaft out of the auger |
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| tube from the front of the stove. Then clear the auger tube of all fuel. |
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| Visually inspect the auger shaft. Make sure the auger flights are securely |
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| attached to the auger shaft. Inspect the shaft for bent flights, burrs, or |
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| broken welds. Also check the auger tube for signs of damage such as |
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| burrs, rough spots, or groves cut into the metal that could have caused a |
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| jam. If the parts appear fine, reinstall the auger in the auger tube per the |
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| instructions in this manual. |
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6. | The auger motor has failed. | Remove the fuel from the hopper and remove the auger shaft from the |
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| auger tube. Apply line voltage to the auger motor. If the motor will not |
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| turn, the motor is bad or the hopper safety switch has failed (see #7 |
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| below). |
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7. | The hopper safety switch has failed or hopper is open. | When operating the unit, be sure the hopper lid is closed so that the |
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| hopper safety switch will activate. Check the wires leading from the |
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| hopper safety switch to the control panel and auger motor for secure |
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| connections. Use a continuity tester to test the hopper safety switch; |
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| replace if necessary. |
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8. | The Proof of Fire (POF) thermodisc has malfunctioned. | Temporarily bypass the POF thermodisc by disconnecting the two brown |
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| wires and jumper them. Then plug the stove back in. If the stove comes |
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| on and works, you need to replace the POF thermodisc. This is for testing |
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| only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will |
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| never shut off and if the fire went out the auger will continue to feed |
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| pellets until the hopper is empty if you leave the POF thermodisc |
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| bypassed. |
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9. | The high limit thermodisc has tripped or is defective. | Wait for the stove to cool for about 30 - 45 minutes. It should now |
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| function normally. If not, use the owner’s manual to locate the high limit |
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| thermodisc. To test if the thermodisc is bad, you can bypass it as |
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| described previously for the POF thermodisc. |
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10. | The fuse on the control board has blown. | Remove the control board. On the back side there is one fuse. If it |
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| appears to be bad, replace it with a 5 amp 125 volt fuse. Plug the stove |
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| back in and try to run the unit. |
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