General Test Approach and Test Results

9. General Test Approach and Test Results

All test cases were performed manually. The following features were verified:

∙Placing calls to the voicemail system. Voice messages were recorded and played back to verify that the playback volume and recording level were good.

∙Placing calls to internal extensions to verify that the playback volume and recording level were good.

∙Placing calls to the PSTN to verify that the playback volume and recording level were good.

∙Answering and ending calls using the call control button on the headset.

∙Using the volume control buttons on the Plantronics Blackwire C420 Headset to adjust the playback volume.

∙Using the mute control button on the Plantronics Blackwire C420 Headset to mute and un-mute the recording level.

For the serviceability testing, the Plantronics Blackwire C420 Headsets were disconnected and reconnected to verify proper operation. Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator were also restarted for the same purpose. The desktop PCs were also rebooted to verify that the Plantronics Unified Runtime Engine process starts automatically when the PC comes back into service.

All test cases passed successfully.

JC; Reviewed:	Solution & Interoperability Test Lab Application Notes	13 of 16
SPOC 9/14/2010	©2010 Avaya Inc. All Rights Reserved.	PlantronicsC420

C420 specifications

The Avaya C420 is a sophisticated communication solution designed for medium to large enterprises seeking to enhance their collaboration and productivity. This versatile system integrates voice, video, and data communication, providing businesses with a comprehensive platform to streamline their operations.

One of the main features of the Avaya C420 is its advanced call handling capabilities. The system supports a wide array of call management options, allowing users to efficiently route calls, access voicemail, and utilize features like call waiting and conferencing. With its intuitive interface, users can easily manage their communications, resulting in improved responsiveness and customer satisfaction.

Another standout characteristic of the Avaya C420 is its scalability. The system is designed to grow with your business, accommodating an increasing number of users and extensions without compromising performance. This scalable architecture ensures that enterprises can adapt their communication system as they expand, which is vital in the rapidly changing business landscape.

The Avaya C420 also embraces VoIP technology, enabling organizations to harness the power of the internet for their communication needs. With Voice over Internet Protocol, users can make and receive calls over their data networks, reducing costs associated with traditional telephony. This technology also allows for greater flexibility, as employees can communicate from anywhere with an internet connection, effectively supporting remote work.

In addition to VoIP, the Avaya C420 is equipped with advanced security features to protect sensitive communications. The system employs encryption protocols and secure access controls to safeguard voice and data transmissions against unauthorized access and cyber threats.

Moreover, the Avaya C420 includes robust integration capabilities, allowing it to connect effortlessly with various third-party applications and services. This interoperability enhances productivity as users can access tools and resources within their existing workflows.

The user experience is further enriched by the Avaya C420’s support for collaboration tools, such as video conferencing and instant messaging, fostering teamwork and communication across departments and locations.

With its blend of cutting-edge technology, scalability, and feature-rich environment, the Avaya C420 positions itself as a reliable solution for enterprises seeking to modernize their communication infrastructure and improve operational efficiency. Its commitment to enhancing user experience and ensuring security makes it a preferred choice in the competitive market of business communications.