Avaya C420 manual Equipment and Software Validated, Configure Communication Manager

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3. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment

Software

Avaya S8510 Server

Avaya Aura™ Communication Manager

 

5.2.1 (R015x.02.1.016.4)

 

with Service Pack (02.1.016.4-17959)

Avaya G650 Media Gateway

-

TN2312BP IP Server Interface

HW07, FW049

TN799DP C-LAN Interface

HW01, FW034

TN2302AP IP Media Processor

HW20, FW120

Avaya IP Softphone running on Microsoft

R6.0 SP7

Windows XP Professional SP3 (32-bit) PC

(6.01.93)

Avaya IP Agent running on Microsoft

R7.0 SP8

Windows Vista Business SP2 (32-bit) PC

(7.0.38.124)

Avaya one-X Communicator running on

5.2

Microsoft Windows 7 Professional (32-bit) PC

(5.2.0.16)

Avaya 9640 IP Telephone

3.1.1 (H.323)

Avaya C364T-PWR Converged Stackable

4.5.18

Switch

 

Plantronics Blackwire C420 Headsets

USB Version 58

Plantronics Unified Runtime Engine

2.0.31611.1

Plantronics Control Panel

2.0.31611.1

4. Configure Communication Manager

The following sections show the relevant configuration screens for Communication Manager. The screen shots included in this section focused only on the configuration of the station and ip- codec-set forms. The configuration is performed via the System Access Terminal (SAT) on Communication Manager.

JC; Reviewed:

Solution & Interoperability Test Lab Application Notes

4 of 16

SPOC 9/14/2010

©2010 Avaya Inc. All Rights Reserved.

PlantronicsC420

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Contents Abstract Introduction Interoperability Compliance TestingSupport Reference Configuration Test ConfigurationConfigure Communication Manager Equipment and Software Validated∙ IP SoftPhone? y Configure Station for Avaya IP Agent Configure Avaya IP Softphone Configure IP Codec SetPage Configure Avaya IP Agent Page Configure Avaya one-X Communicator Configure Plantronics Blackwire C420 Headsets Install Plantronics Unified Runtime EngineGeneral Test Approach and Test Results Verification Steps ConclusionAdditional References Avaya Inc. All Rights Reserved

C420 specifications

The Avaya C420 is a sophisticated communication solution designed for medium to large enterprises seeking to enhance their collaboration and productivity. This versatile system integrates voice, video, and data communication, providing businesses with a comprehensive platform to streamline their operations.

One of the main features of the Avaya C420 is its advanced call handling capabilities. The system supports a wide array of call management options, allowing users to efficiently route calls, access voicemail, and utilize features like call waiting and conferencing. With its intuitive interface, users can easily manage their communications, resulting in improved responsiveness and customer satisfaction.

Another standout characteristic of the Avaya C420 is its scalability. The system is designed to grow with your business, accommodating an increasing number of users and extensions without compromising performance. This scalable architecture ensures that enterprises can adapt their communication system as they expand, which is vital in the rapidly changing business landscape.

The Avaya C420 also embraces VoIP technology, enabling organizations to harness the power of the internet for their communication needs. With Voice over Internet Protocol, users can make and receive calls over their data networks, reducing costs associated with traditional telephony. This technology also allows for greater flexibility, as employees can communicate from anywhere with an internet connection, effectively supporting remote work.

In addition to VoIP, the Avaya C420 is equipped with advanced security features to protect sensitive communications. The system employs encryption protocols and secure access controls to safeguard voice and data transmissions against unauthorized access and cyber threats.

Moreover, the Avaya C420 includes robust integration capabilities, allowing it to connect effortlessly with various third-party applications and services. This interoperability enhances productivity as users can access tools and resources within their existing workflows.

The user experience is further enriched by the Avaya C420’s support for collaboration tools, such as video conferencing and instant messaging, fostering teamwork and communication across departments and locations.

With its blend of cutting-edge technology, scalability, and feature-rich environment, the Avaya C420 positions itself as a reliable solution for enterprises seeking to modernize their communication infrastructure and improve operational efficiency. Its commitment to enhancing user experience and ensuring security makes it a preferred choice in the competitive market of business communications.