Introduction, Interoperability Compliance Testing

1. Introduction

These Application Notes describe the configuration steps required for Plantronics Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and Avaya Aura™ Communication Manager. The Blackwire C420 Headset lets professionals enjoy clear PC audio. The Blackwire C420 Headset employs simple plug-and-play USB connectivity to the PC.

1.1. Interoperability Compliance Testing

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC regulations, or any other tests to ensure conformity with safety, audio quality, long-term reliability or any regulation requirements. As a result, Avaya makes no representations whether a particular non-Avaya headset will work with Avaya’s telephones or with a different generation of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize different handset/headset interfaces with their telephones. Therefore, any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality.

The interoperability compliance test included feature and serviceability testing. The feature testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya one-X Communicator using Plantronics Blackwire C420 Headsets and verifying good talk path in both directions. The type of calls made included calls to voicemail, to internal extensions and to the PSTN.

The serviceability testing focused on verifying the usability of Plantronics Blackwire C420 Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the Headsets and rebooting the PC.

1.2. Support

For technical support and information on Plantronics headsets, contact Plantronics at:

∙Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)

∙Website: http://www.plantronics.com/north_america/en_US/support/

JC; Reviewed:	Solution & Interoperability Test Lab Application Notes	2 of 16
SPOC 9/14/2010	©2010 Avaya Inc. All Rights Reserved.	PlantronicsC420

C420 specifications

The Avaya C420 is a sophisticated communication solution designed for medium to large enterprises seeking to enhance their collaboration and productivity. This versatile system integrates voice, video, and data communication, providing businesses with a comprehensive platform to streamline their operations.

One of the main features of the Avaya C420 is its advanced call handling capabilities. The system supports a wide array of call management options, allowing users to efficiently route calls, access voicemail, and utilize features like call waiting and conferencing. With its intuitive interface, users can easily manage their communications, resulting in improved responsiveness and customer satisfaction.

Another standout characteristic of the Avaya C420 is its scalability. The system is designed to grow with your business, accommodating an increasing number of users and extensions without compromising performance. This scalable architecture ensures that enterprises can adapt their communication system as they expand, which is vital in the rapidly changing business landscape.

The Avaya C420 also embraces VoIP technology, enabling organizations to harness the power of the internet for their communication needs. With Voice over Internet Protocol, users can make and receive calls over their data networks, reducing costs associated with traditional telephony. This technology also allows for greater flexibility, as employees can communicate from anywhere with an internet connection, effectively supporting remote work.

In addition to VoIP, the Avaya C420 is equipped with advanced security features to protect sensitive communications. The system employs encryption protocols and secure access controls to safeguard voice and data transmissions against unauthorized access and cyber threats.

Moreover, the Avaya C420 includes robust integration capabilities, allowing it to connect effortlessly with various third-party applications and services. This interoperability enhances productivity as users can access tools and resources within their existing workflows.

The user experience is further enriched by the Avaya C420’s support for collaboration tools, such as video conferencing and instant messaging, fostering teamwork and communication across departments and locations.

With its blend of cutting-edge technology, scalability, and feature-rich environment, the Avaya C420 positions itself as a reliable solution for enterprises seeking to modernize their communication infrastructure and improve operational efficiency. Its commitment to enhancing user experience and ensuring security makes it a preferred choice in the competitive market of business communications.