Avaya C420 manual Configure Station for Avaya IP Agent

Page 6

4.2. Configure Station for Avaya IP Agent

Use the add station n command, where n is an available extension in the dial-plan to create a new station to be used by Avaya IP Agent. Configure the following:

Type: The IP Telephone type that will be emulated. In this compliance testing, the type was set to 2420.

Security Code: Password used by Avaya IP Agent to log in.

Port: Set to X to administer the station without hardware.

IP SoftPhone?: y

add station 10021

 

 

 

Page

1 of 6

 

 

 

 

 

STATION

 

 

Extension: 10021

 

Lock Messages? n

 

BCC: 0

Type:

2420

 

 

Security Code:

12345

 

 

TN: 1

Port:

X

 

 

Coverage Path 1:

 

COR: 1

Name: IP Agent

 

Coverage Path 2:

 

COS: 1

 

 

 

 

 

Hunt-to Station:

 

 

STATION OPTIONS

 

 

 

 

 

 

 

 

 

 

 

Time of Day Lock Table:

 

 

 

 

Loss Group:

2

Personalized Ringing Pattern:

1

 

 

 

Data Option:

none

Message Lamp Ext:

10021

 

Speakerphone:

2-way

Mute Button Enabled?

y

 

Display Language:

english

Expansion Module? n

 

Survivable COR:

internal

Media Complex Ext:

 

 

Survivable Trunk Dest?

y

IP SoftPhone? y

 

 

 

 

 

 

 

 

 

 

 

IP Video Softphone? n

Customizable Labels? Y

On Page 4 of the STATION form, configure the additional feature buttons that are used by Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature buttons were configured.

add station 10021

Page

4 of 6

 

STATION

 

SITE DATA

 

 

Room:

Headset? n

 

Jack:

Speaker? n

 

Cable:

Mounting: d

 

Floor:

Cord Length: 0

 

Building:

Set Color:

 

 

 

 

 

ABBREVIATED DIALING

 

 

 

 

 

 

 

 

 

 

 

 

List1:

List2:

 

 

 

 

 

 

List3:

 

 

 

BUTTON ASSIGNMENTS

 

 

 

 

 

 

 

 

 

 

 

1: call-appr

 

5:

manual-in

 

 

Grp:

 

 

2: call-appr

 

6:

after-call

 

 

Grp:

 

 

3: call-appr

 

7:

aux-work

 

RC:

Grp:

 

 

4:

auto-in

 

Grp:

8:

assist

 

 

Grp:

 

 

voice-mail Number:

 

 

 

 

 

 

 

 

 

 

JC; Reviewed:

Solution & Interoperability Test Lab Application Notes

6 of 16

 

 

SPOC 9/14/2010

©2010 Avaya Inc. All Rights Reserved.

PlantronicsC420

 

Image 6
Contents Abstract Interoperability Compliance Testing IntroductionSupport Reference Configuration Test ConfigurationConfigure Communication Manager Equipment and Software Validated∙ IP SoftPhone? y Configure Station for Avaya IP Agent Configure Avaya IP Softphone Configure IP Codec SetPage Configure Avaya IP Agent Page Configure Avaya one-X Communicator Configure Plantronics Blackwire C420 Headsets Install Plantronics Unified Runtime EngineGeneral Test Approach and Test Results Verification Steps ConclusionAdditional References Avaya Inc. All Rights Reserved

C420 specifications

The Avaya C420 is a sophisticated communication solution designed for medium to large enterprises seeking to enhance their collaboration and productivity. This versatile system integrates voice, video, and data communication, providing businesses with a comprehensive platform to streamline their operations.

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