Eureka 5190 Series warranty Problem Solving Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM	CAUSE	SOLUTION
Motor will not start.	3Electric Plug	Push plug securely into outlet.
		Try another outlet.
		Check circuit breaker.
Motor suddenly stops.	3 Thermal Cut Off	Refer to page 7.
Does not clean the carpet	3 Filters	Clean or replace the filter(s). Hint: If picking up fine dust, the
or floor.		filter may not look dirty but a fine substance tends to reduce
		suction when it blocks the airflow through the filter(s).
	3Cyclonic Cassette	Be sure hose adapter inserts into cyclonic cassette.
		Be sure the cyclonic cassette is properly seated into the
		cassette body. See page 13.
		Empty cyclonic cassette. Note: There are two chambers
		in the cyclonic cassette. The chamber with the screen
		will fill much faster than the chamber with the cone. This
		is normal, when the chamber with the screen is full, empty
		cyclonic cassette, do not wait till the chamber with the cone
		is full. See page 13.
	3 Belt	Replace a cut, loose or out of shape belt.
	3 Belt Cap	Snap the belt cap inside the hood if it comes loose.
	3 Brush Roll	Clean hair and thread from bristles and end cap area.
		Replace brush roll if bristles are worn.
	3Hose	Remove any clogs from the hose that restrict the airflow.
		Check short hose in the base and long hose. Refer to
		page 12.
No suction at the end of	3 Hose Adapter	Hose adapter has to seat inside the cyclonic cassette.
the hose.		Hint: Put the hose in place before attaching the handle.
		The handle secures the hose.
	3 Filter(s)	Clean or replace the filter(s). Hint: If picking up fine
		dust, the filter may not look dirty, but a fine substance
		tends to reduce suction when it blocks the airflow
		through the filter(s).
	3Hose	Remove any clogs from the hose that restrict the
		airflow. Check short hose in the base and long
		hose. Refer to page 12.
Headlight not working.	3 Light Bulb	Replace light bulb.
Noise from the brush roll	3Brush Roll	Remove hood and clean debris or items from the brush
area.		roll area.
	3Belt	Replace a cut, loose or out of shape belt.
Cleaner is hard to push.	3Cleaner Height Setting	Put handle in operating position. Tilt the cleaner back
		to raise the front wheels off floor. Then turn the knob to
	3Manual Lock	a higher setting.
		Be sure manual lock is disengaged and free to slide.
	3Belt	Replace a cut, loose or out of shape belt.
Cleaner height knob will	3 Cleaner Height	Hint: Put handle in operating position. Tilt the
not turn.	Setting	cleaner back to raise the front wheels off floor.
		Then turn the knob.
Dirt Alert red light will not go off.	3New carpet fibers.	Over time loose new carpet fibers will diminish and will
		not trip the dirt alert sensors.
Dirt Alert red light will not	3 Dirt sensor is not working.	Call 1-800-282-2886 7 a.m. to 8 p.m. Central Standard
come on.		Time, Monday through Saturday for the nearest authorized
		Eureka service center.

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