Desa CCL3924NA, CCL3018PTA, CCL3930NTB, CCL3930PTB, CCL3924PTA, CCL3924NTA, CCL3924PA Maintenance

Page 23

TROUBLESHOOTING

23

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 21) or replace burner

 

 

 

 

orifice

 

2.

Inlet gas pressure is too low

2.

Contact local propane/LP or natural

 

 

 

 

gas company

 

 

 

 

 

Delayed ignition of burner

1.

Manifold pressure is too low

1.

Contact local propane/LP or natural

 

2.

Burner orifice clogged

 

gas company

 

 

 

2.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 21) or replace burner

 

 

 

 

orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 21) or replace burner

 

 

 

 

orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

Maintenance, page 21)

 

2.

Gas regulator defective

2.

Replace gas regulator

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

and logs curing

 

operation

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local

 

 

 

 

propane/LP or natural gas company

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

ances (see pages 7 through 9)

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 21) or replace burner

 

 

 

 

orifice

 

 

 

 

 

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

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111160-01B

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Contents CRL3124P/N What to do if YOU Smell GAS18, 24, and 30 Variable CRL2718P/NSafety Information Table of ContentsProduct Identification Unpacking Product Features AIR for Combustion and VentilationLocal Codes Determining if You Have a Confined or Uncon- fined Space Determining FRESH-AIR Flow for Heater LocationConfined and Unconfined Space Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Check GAS Type InstallationMinimum Noncombustible Material Clearances If Using MantelDetermining Minimum Mantel Clearance Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Floor ClearancesInstallation Items Needed Installing Damper Clamp Accessory for Vented OperationInstalling Heater Base Assembly Attaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping systemPressure Testing Heater Gas Connections Installing LogsInstalling Back Log #1 Installing Middle Log #2 CCL3930PTB/NTB Shown Single Burner Seasonal Oak Models CRL2718P/N, CRL2718P/N Installing Crossover Log #6 CCL3930PTB/NTB ShownLighting Instructions Operating HeaterShutting Off Heater Variable Control OperationTo Turn OFF GAS To ApplianceInstructions Manual Lighting ProcedurePilot Flame Pattern Inspecting BurnersTo Turn OFF GAS To Appliance Thermostat Control OperationMain Burner Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Burner Primary AIR HolesObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement For Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbTechnical Service Replacement PartsAccessories Service HintsSingle Burner Seasonal OAK Models SpecificationsDual Burner Smoky Mountain OAK Models Dual Burner Biltmore Split OAK ModelsIllustrated Parts Breakdown Variable MANUALLY-CONTROLLED Biltmore Split OAK Models Parts ListModels CGD3018PT, CGD3018NT, CGD3924PT and CGD3924NT THERMOSTATICALLY-CONTROLLED Smoky Mountain OAK Models Models CCL3018PTA and CCL3018NTA KEY Part Number CCL3018PTA CCL3018NTA Description QTY THERMOSTATICALLY-CONTROLLED Biltmore Split OAK ModelsModels CCL3924PTA, CCL3924NTA, CCL3930PTB and CCL3930NTB Parts List CRL3124P and CRL3124N Variable Manually Controlled Seasonal OAKDescription QTY Variable MANUALLY-CONTROLLED Seasonal OAK ModelsParts Central Owners Registration Form Postage Required 111160-01B Keep this Warranty Warranty Information
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