Desa installation manual Top, Gas leak. See Warning statement at top

Page 24

24

TROUBLESHOOTING

TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Heater produces a clicking/ticking noise just after burner is lit or shut off

1.Metal expanding while heating or con- tracting while cooling

1.This is common with most heaters. If noise is excessive, contact qualified ser- vice person

Heater produces unwanted odors

1.

Heater burning vapors from paint, hair

 

 

spray, glues, cleaners, chemicals, new

 

 

carpet, etc. (See IMPORTANT state-

 

 

ment above)

 

2.

Gas leak. See Warning statement at

 

 

top of page

1.Open window and ventilate room. Stop using odor causing products while heater is running

2.Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

Heater shuts off in use (ODS operates)

1.

Not enough fresh air is available

 

2.

Low line pressure

 

3.

ODS/pilot is partially clogged

1.Open window and/or door for ventilation

2.Contact local natural gas company

3.Clean ODS/pilot (see Cleaning and Maintenance, pages 20 & 21)

Gas odor even when control knob is in OFF position

1.Gas leak. See Warning statement at top of page

2.Control valve defective

1.Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

2.Replace control valve

Gas odor during combustion

1.

Foreign matter between control valve

 

 

and burner

 

2.

Gas leak. See Warning statement at

 

 

top of page

1.Take apart gas tubing and remove for- eign matter

2.Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

Logs set cycles to pilot, but room tempera- ture drops to a lower than ideal level before log set comes back on

1.Thermostat sensing bulb needs to be re- positioned

1.Reposition thermostat sensing bulb (see instructions for Optional Positioning of Thermostat Sensing Bulb, page 25

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Contents OWNER’S Operation Installation Manual Unvented VENT-FREE Natural GAS LOG HeatersBiltmore Split OAK, Seasonal OAK, Smoky Mountain OAK Logs What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Product Features AIR for Combustion and Ventilation UnpackingLocal Codes Determining FRESH-AIR Flow for Heater Location Confined and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Installation InstallationCheck GAS Type Minimum Firebox Size Log Front Rear Height Depth WidthIf Not Using Mantel Minimum Noncombustible Material ClearancesDetermining Minimum Mantel Clearance When Using a Hood Mantel ClearancesFloor Clearances Determining Minimum Mantel ClearanceInstalling Damper Clamp Accessory for Vented Operation Installing Heater Base AssemblyInstallation Items Needed Area of Various Standard Round FluesConnecting to GAS Supply Attaching Flexible Gas Hose to Heater Gas RegulatorPressure Testing Gas Supply Piping system Checking GAS ConnectionsInstalling Logs Pressure Testing Heater Gas ConnectionsDual Burner Smoky Mountain Oak Models Dual Burner Premium Aged Split Oak Models Dual Burner Biltmore Split Oak ModelsInstalling Rear Log Installing Crossover Log Single Burner Seasonal Oak ModelsFor Your Safety Read Before Lighting Operating HeaterLighting Instructions Manual Lighting Procedure Variable Control OperationTo Turn OFF GAS To Appliance Shutting Off HeaterIgnitor Button Cleaning and Maintenance Inspecting BurnersSpecifications LogsModel Models ModelTroubleshooting Observed Problem Possible Cause RemedyRefer to Air for Combustion and Venti Top Gas leak. See Warning statement at topOptional Positioning of Thermostat Sensing Bulb For Masonry and Factory-built Metal FireplaceIllustrated Parts Breakdown Parts List Variable Manually-ControlledCGD3018NT CGD3924NT CGD3930NT CGD3018NT CGD3924NT CGD3930NT CCL3018NT Thermostatically-Controlled Biltmore Split Oak ModelCCL3018NT CCL3924NT, CCL3930NTA CCL3924NT CCL3930NTA Variable Manually-Controlled Seasonal Oak Models Variable Manually-Controlled Mountain Oak Models CRL2718N CRL3124NReplacement Parts Service HintsTechnical Service AccessoriesOwners Registration Form Postage Required Parts Central Warranty Information

CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, CCL3930NTA specifications

The Desa product line, consisting of models CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, and CCL3930NTA, offers a wide range of heating solutions designed to tackle diverse customer needs. These models are distinctive for their durability, efficiency, and user-friendly designs.

Among the standout features of the Desa CGD series, models such as CGD3018N and CGD3924N integrate advanced combustion technologies that maximize fuel efficiency while minimizing emissions. This ensures that users enjoy a cleaner burn and reduced operational costs. The CGD3930N model boasts a higher output, making it suitable for larger spaces, while maintaining a compact design to fit various room layouts.

The CRL series, including CRL2718N and CRL3124N, emphasizes flexibility and ease of installation. These units employ a direct venting system that allows for efficient heat distribution without the need for extensive ductwork. The CCL models, such as CCL3924N and CCL3018N, are designed with aesthetics in mind. They feature sleek styles that blend seamlessly into modern home decors, all while delivering reliable heating performance.

The NT variants, such as CGD3924NT and CCL3924NT, introduce smart technology integration, allowing users to control their heating solutions remotely via smartphone applications. This feature ensures maximum convenience and adaptability to varying user preferences or schedules.

In terms of safety, all models are equipped with built-in features to prevent overheating and ensure stable operation. Additionally, many units incorporate easy-to-use thermostats and adjustable flame settings, providing users with greater control over their indoor climate.

Overall, the Desa models combine innovation with practicality, making them a preferred choice for consumers looking for efficient, stylish, and reliable heating solutions. With a variety of products catering to different preferences and requirements, Desa continues to be a leader in the heating industry, ensuring comfort and satisfaction for all users.
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