Desa installation manual Refer to Air for Combustion and Venti

Page 23

TROUBLESHOOTING

23

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Burner does light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 20) or replace burner orifice

 

2.

Inlet gas pressure is too low

2.

Contact local natural gas company

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local natural gas company

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 20) or replace burner orifice

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 20) or replace burner orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

Maintenance, pages 20 & 21)

 

2.

Gas regulator defective

2.

Replace gas regulator

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

and logs curing

 

operation

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

burner is lit

 

when burner is cold

 

let warm up for a minute

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

line. Have gas line checked by local

 

 

 

 

natural gas company

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

ances (see pages 7 through 9)

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Mainte-

 

 

 

 

nance, page 20) or replace burner orifice

 

 

 

 

 

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. may turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

For morevisit www..com

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Contents What to do if YOU Smell GAS OWNER’S Operation Installation ManualUnvented VENT-FREE Natural GAS LOG Heaters Biltmore Split OAK, Seasonal OAK, Smoky Mountain OAK LogsSafety Information Table of ContentsProduct Identification Local Codes Product Features AIR for Combustion and VentilationUnpacking Determining if You Have a Confined or Unconfined Space Determining FRESH-AIR Flow for Heater LocationConfined and Unconfined Space Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Minimum Firebox Size Log Front Rear Height Depth Width InstallationInstallation Check GAS TypeMinimum Noncombustible Material Clearances If Not Using MantelDetermining Minimum Mantel Clearance Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Floor ClearancesArea of Various Standard Round Flues Installing Damper Clamp Accessory for Vented OperationInstalling Heater Base Assembly Installation Items NeededAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping systemDual Burner Smoky Mountain Oak Models Installing LogsPressure Testing Heater Gas Connections Dual Burner Biltmore Split Oak Models Dual Burner Premium Aged Split Oak ModelsInstalling Rear Log Single Burner Seasonal Oak Models Installing Crossover LogLighting Instructions For Your Safety Read Before LightingOperating Heater Shutting Off Heater Manual Lighting ProcedureVariable Control Operation To Turn OFF GAS To ApplianceIgnitor Button Inspecting Burners Cleaning and MaintenanceModel SpecificationsLogs Model ModelsObserved Problem Possible Cause Remedy TroubleshootingRefer to Air for Combustion and Venti Gas leak. See Warning statement at top TopFor Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbIllustrated Parts Breakdown Variable Manually-Controlled Parts ListCGD3018NT CGD3924NT CGD3930NT CGD3018NT CGD3924NT CGD3930NT Thermostatically-Controlled Biltmore Split Oak Model CCL3018NTCCL3018NT CCL3924NT, CCL3930NTA CCL3924NT CCL3930NTA Variable Manually-Controlled Seasonal Oak Models CRL2718N CRL3124N Variable Manually-Controlled Mountain Oak ModelsAccessories Replacement PartsService Hints Technical ServiceOwners Registration Form Postage Required Parts Central Warranty Information

CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, CCL3930NTA specifications

The Desa product line, consisting of models CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, and CCL3930NTA, offers a wide range of heating solutions designed to tackle diverse customer needs. These models are distinctive for their durability, efficiency, and user-friendly designs.

Among the standout features of the Desa CGD series, models such as CGD3018N and CGD3924N integrate advanced combustion technologies that maximize fuel efficiency while minimizing emissions. This ensures that users enjoy a cleaner burn and reduced operational costs. The CGD3930N model boasts a higher output, making it suitable for larger spaces, while maintaining a compact design to fit various room layouts.

The CRL series, including CRL2718N and CRL3124N, emphasizes flexibility and ease of installation. These units employ a direct venting system that allows for efficient heat distribution without the need for extensive ductwork. The CCL models, such as CCL3924N and CCL3018N, are designed with aesthetics in mind. They feature sleek styles that blend seamlessly into modern home decors, all while delivering reliable heating performance.

The NT variants, such as CGD3924NT and CCL3924NT, introduce smart technology integration, allowing users to control their heating solutions remotely via smartphone applications. This feature ensures maximum convenience and adaptability to varying user preferences or schedules.

In terms of safety, all models are equipped with built-in features to prevent overheating and ensure stable operation. Additionally, many units incorporate easy-to-use thermostats and adjustable flame settings, providing users with greater control over their indoor climate.

Overall, the Desa models combine innovation with practicality, making them a preferred choice for consumers looking for efficient, stylish, and reliable heating solutions. With a variety of products catering to different preferences and requirements, Desa continues to be a leader in the heating industry, ensuring comfort and satisfaction for all users.
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