Desa installation manual Troubleshooting, Observed Problem Possible Cause Remedy

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TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PI- LOT position

4.Air in gas lines when installed

5.ODS/pilot is clogged

6.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Clean ODS/pilot (see Cleaning and Maintenance, pages 20 & 21) or replace ODS/pilot assembly

6.Replace gas regulator

ODS/pilot lights but flame goes out when control knob is released

1.Control knob not fully pressed in

2.Control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged ODS/pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, pages 20 & 21) or replace ODS/pilot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For..com

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Contents Biltmore Split OAK, Seasonal OAK, Smoky Mountain OAK Logs OWNER’S Operation Installation ManualUnvented VENT-FREE Natural GAS LOG Heaters What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Unpacking Product Features AIR for Combustion and VentilationLocal Codes Confined and Unconfined Space Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Check GAS Type InstallationInstallation Minimum Firebox Size Log Front Rear Height Depth WidthIf Not Using Mantel Minimum Noncombustible Material ClearancesFloor Clearances Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Determining Minimum Mantel ClearanceInstallation Items Needed Installing Damper Clamp Accessory for Vented OperationInstalling Heater Base Assembly Area of Various Standard Round FluesConnecting to GAS Supply Attaching Flexible Gas Hose to Heater Gas RegulatorPressure Testing Gas Supply Piping system Checking GAS ConnectionsPressure Testing Heater Gas Connections Installing LogsDual Burner Smoky Mountain Oak Models Dual Burner Premium Aged Split Oak Models Dual Burner Biltmore Split Oak ModelsInstalling Rear Log Installing Crossover Log Single Burner Seasonal Oak ModelsOperating Heater For Your Safety Read Before LightingLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureVariable Control Operation Shutting Off HeaterIgnitor Button Cleaning and Maintenance Inspecting BurnersModel Models SpecificationsLogs ModelTroubleshooting Observed Problem Possible Cause RemedyRefer to Air for Combustion and Venti Top Gas leak. See Warning statement at topOptional Positioning of Thermostat Sensing Bulb For Masonry and Factory-built Metal FireplaceIllustrated Parts Breakdown Parts List Variable Manually-ControlledCGD3018NT CGD3924NT CGD3930NT CGD3018NT CGD3924NT CGD3930NT CCL3018NT Thermostatically-Controlled Biltmore Split Oak ModelCCL3018NT CCL3924NT, CCL3930NTA CCL3924NT CCL3930NTA Variable Manually-Controlled Seasonal Oak Models Variable Manually-Controlled Mountain Oak Models CRL2718N CRL3124NTechnical Service Replacement PartsService Hints AccessoriesOwners Registration Form Postage Required Parts Central Warranty Information

CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, CCL3930NTA specifications

The Desa product line, consisting of models CGD3018N, CGD3924N, CGD3930N, CRL2718N, CCL3924N, CRL3124N, CCL3018N, CGD3924NT, CGD3018NT, CCL3924NT, CGD3930NT, CCL3018NT, and CCL3930NTA, offers a wide range of heating solutions designed to tackle diverse customer needs. These models are distinctive for their durability, efficiency, and user-friendly designs.

Among the standout features of the Desa CGD series, models such as CGD3018N and CGD3924N integrate advanced combustion technologies that maximize fuel efficiency while minimizing emissions. This ensures that users enjoy a cleaner burn and reduced operational costs. The CGD3930N model boasts a higher output, making it suitable for larger spaces, while maintaining a compact design to fit various room layouts.

The CRL series, including CRL2718N and CRL3124N, emphasizes flexibility and ease of installation. These units employ a direct venting system that allows for efficient heat distribution without the need for extensive ductwork. The CCL models, such as CCL3924N and CCL3018N, are designed with aesthetics in mind. They feature sleek styles that blend seamlessly into modern home decors, all while delivering reliable heating performance.

The NT variants, such as CGD3924NT and CCL3924NT, introduce smart technology integration, allowing users to control their heating solutions remotely via smartphone applications. This feature ensures maximum convenience and adaptability to varying user preferences or schedules.

In terms of safety, all models are equipped with built-in features to prevent overheating and ensure stable operation. Additionally, many units incorporate easy-to-use thermostats and adjustable flame settings, providing users with greater control over their indoor climate.

Overall, the Desa models combine innovation with practicality, making them a preferred choice for consumers looking for efficient, stylish, and reliable heating solutions. With a variety of products catering to different preferences and requirements, Desa continues to be a leader in the heating industry, ensuring comfort and satisfaction for all users.
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