| General Troubleshooting (Always Check the Status LED Light) | ||
Problem |
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| What To Do |
Opener does not run |
| 1. Check power source. | |
from Remote Control |
| A. If Opener is connected to an outlet : | |
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| • | Plug a working lamp into outlet used for Power Head. |
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| • | If lamp glows, power source and outlet are OK. |
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| • | If not, check fuse or circuit breaker or |
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| NOTE: A licensed electrician must replace | |
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| B. If Opener is connected to a wiring box: | |
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| • | Check that fuse is not blown, or circuit breaker is on and not tripped or off.. |
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| • | If still no power, have a licensed electrician check circuit and wiring. |
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| 2. If Power Source is OK : | |
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| • | Check Power Head Terminal connections (Wall Console Installation on Assembly & Installation Poster), tighten if loose.. |
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| • | Check connections at Wall Console Terminals, tighten any loose connections.. |
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| Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive | |
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| Board is properly connected to Connectors on Circuit Boards, or call Customer Service at | |
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Door Opener starts |
| • | Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires). |
for no apparent reason |
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| Replace any shorting Staples and shorted Wires. |
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| • | Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory |
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| and reprogram for remaining remote controls.. (See Erase All Receiver Memory on page 8).. |
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| • | Ensure that no Buttons are stuck |
Door starts down, then |
| • | Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 7). |
stops before it is |
|
| Adjust as needed. |
completely closed |
| • | Check for shorted Wires. |
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| • | Check garage door for binding.. |
Door starts down, then |
| • | If a new installation, check Door Arm position. |
stops and goes back up |
| • | Check operation of Contact Reverse function. |
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| • | Check |
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| • | Check |
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| • | Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7).. Adjust as needed. |
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| • | Check garage door for binding.. |
Door will only run closed |
| • | Check Open Limit Switch for a short circuit and for proper wiring. |
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| • | Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7).. Adjust as needed. |
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| • | Check condition of garage door and door spring(s). |
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| • | WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie |
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| Factory Authorized Dealer for service, or contact Customer Service at |
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Door will only run open |
| • | Check |
|
|
| (see |
|
| • | Check Close Limit Switch for a short circuit and for proper wiring. |
|
| • | Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7).. Adjust as needed.. |
Lights will not go out |
| • | Disconnect Wires connected to Wall Console.. (Wall Console Installation on Assembly & Installation Poster).. |
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| Check their condition and either replace or reconnect.. |
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| • | Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls |
|
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| or Wireless Keypad to operate Opener. |
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|
Door starts up, but stops |
| • | Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly |
before it is |
|
| balanced as detailed in Maintenance Section. |
completely open |
| • | WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie |
|
|
| Factory Authorized Dealer for service, or contact Customer Service at |
|
| • | Check Open Limit Switch for a short circuit and for proper wiring. |
|
| • | Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7).. Adjust as needed.. |
Operator runs, but door |
| • | Ensure Magnetic Carriage Assembly is engaged to Rail Drive Screw (see Install Magnetic Carriage Assembly |
does not move |
|
| onto Rails on page 10). |
|
| • | Check Force adjustment (see Set Limit Switches and Force Controls on page 7).. Adjust as needed. |
|
| • | Check that all sections of Rail Drive Screw are turning when Motor runs.. If not: |
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| – Check condition (not cracked, split, or broken) and placement of Coupler.. Replace as needed. |
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| – Check condition (not cracked, split, or broken) and placement of Collar and Clip.. Replace them |
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|
| as needed.. |
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Wall Console Vacation |
| • | Ensure Magnetic Carriage Assembly is in contact with Close Limit Switch. |
Lock function does |
| • | Check when door is fully closed, that Carriage activates Close Limit Switch.. If not, adjust position of Close |
not work |
|
| Limit Switch (See page 7). |
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continued on next page
12 | For Help, call |