Problem

Opener does not run from Remote Control

Door Opener starts

for no apparent reason

Door starts down, then stops before it is completely closed

Door starts down, then stops and goes back up

Door will only run closed

Door will only run open

Lights will not turn off

Door starts up, but stops before it is

corn pletely open

Operator runs,but door does not move

Wall ConsoleVacation Lock function does not work

What To Do

1.Check power source.

A. If Opener is connected to an outlet:

•Plug a working lamp into outlet used for Power Head.

•If lamp glows, power source and outlet are OK.

. If not, check fuse or circuit breaker or non-compatible GFCl. NOTE: A licensed electrician must replace non-compatibleGFCI's.

B. If Opener is connected to a wiring box:

.	Check fuse is not blown, or circuit brea ker is"Closed" (not tripped).
.	If still no power, have a licensed electrician check circuit and wiring.
2. If power is OK:
.	Check connections at Power HeadTerminals (seeWall Console Installation page 18), tightening any
	loose connections.

Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-3S-GENIE.

.	Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires).
	Replace any shorting Staples and shorted Wires.
.	Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver'smemory
	and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 22).
	,x	,,
.	Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 20).
	Adjust as needed.
. Check for shorted Wires.
.	Check garage door for binding.

•If a new installation, check Door Arm position.

•Check operation of Contact Reversefunction.

•Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses.

•CheckSafe-T-Beam®System diagnostic code.

•Check CloseForceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.

. Check garage door for binding.

•Check Open Limit Switch for a short circuit and for proper wiring.

.	Check Open Force adjustment (seeSet Limit Switches and ForceControls on page 20). Adjust asneeded.
.	Check condition of garage door and door spring(s).
.	J:_R __}6.If you suspect a problem with the garage door hardware or springs,contact a Genie
	Factory Authorized De aler for service,or contact Customer Serviceat 1-800-3S-GENIE.

•Check Safe-T-Beam®System asdetailed in the Safe-T-Beam® SystemSelf-diagnosticTroubleshooting Chart (seeSafe-T-Beam®SystemSelf-diagnosticTroubleshooting Section on page 26).

.	Check CloseLimit Switch for a short circuit and for proper wiring.
.	Check CloseForceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
.	DisconnectWires connecting Wall Console to Power Head(seeWallConsole Installation on page 18).
	Checktheir condition and either replace or reconnect.
.	Until a replacement Wall Consolecan be obtained, disconnectWall Consoleand use only Remote Controls
	or WirelessKeypadto operate Opener.

•Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly balanced as detailed in Maintenance Section.

.	W _ H': If you suspecta problem with the garage door hardware or springs,contact a Genie
	Factory Authorized De aler for service,or contact Customer Serviceat 1-800-3S-GENIE.
.	Check Open Limit Switch for a short circuit and for proper wiring.
.	Check Open Forceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.

•EnsureMagnetic CarriageAssembly is engaged to RailDrive Screw(seeInstall Magnetic CarriageAssembly onto Railson page 10).

.	Check Forceadjustment (seeSet Limit Switches and ForceControls on page 20). Adjust as needed.
.	Checkthat all sectionsof RailDrive Screware turning when Motor runs. If not:
	-	Checkcondition (not cracked,split,or broken) and placement of Coupler. Replaceas needed.
	-	Checkcondition (not cracked,split,or broken) and placement of Collar and Clip. Replacethem
		as needed.
.	EnsureMagnetic CarriageAssembly is in contact with Close Limit Switch.
.	Checkwhen door isfully closed,that Carriageactivates Close Limit Switch. If not,adjust position of Close
	Limit Switch (Seepage 19).

Genie 3531835447 Problem, Check condition of garage door and door springs

Problem

Check condition of garage door and door spring(s).

Checktheir condition and either replace or reconnect.