TROUBLE SHOOTING
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1. Opener doesn't operate from either door control or | 13. Opener won't activate due to power failure: |
remote: | • Pull manual release rope and handle down to disconnect |
• Does the opener have electric power? Plug lamp into outtrolleyet. .IfDoor can be opened and closed manually. When the it doesn't light, check the fuse box or the circuit breakerpower. is restored, pull the manual release handle down and
(Some outlets are controlled by a wall switch.) | toward opener. The next time the opener is activated, the |
• Have you disengaged all door locks? Review installationtrolley will reconnect. |
instruction warnings on page 1. | • The Outside Quick Release accessory (if fitted) disconnects |
• Is there a build-up of ice or snow under door? The doorthetrolleymay from outside the garage in case of power failure
be frozen to ground. Remove any obstruction. | 14. Setting the limits manually: |
•The garage door spring may be broken. Have it replaced•Press. and hold the black button until the yellow indicator li
2. Opener operates from remote but not from door control: starts flashing slowly then release.
•Is door control button lit? If not, remove the bell•Adjustwirefromthepositionthe of the door to the desired Up postion opener terminals. Short the red and white terminals usingby the black button. Black moves the door UP (open) and touching both terminals at the same time with a piece orangefwire.moves
If the opener runs, check for a faulty wire connectiontheatdoorthe DOWN (close).
door control, a short under the staples, or a brokenCheckwiretobe. sure the door opens high enough for your
• Are wiring connections correct? Review step 29. | vehicle. |
3.Door operates from door control but not from remote: • Push the transmitter or door control. This sets the UP (open
• Replace battery if necessary. | limit and begins closing the door. |
•If you have two or more remotes and only one operates,Immediately press either the orange or the black button. review Program Your Opener, Remote and Keyless EntryThe door will stop.
steps 27 and 28.Adjust the desired DOWN (close) limit position using the orange
• Is the door control button flashing? The opener isbuttinlockn. Check to be sure the door is fully closed without
| mode. If you have a Motion Detecting Control Panel, pushapplying excessive pressure on the pole (pole should not bo |
| and hold the Lock button for 2 seconds. The door contupwardsol and the chaint should not sag or droop below the |
| button will stop flashing. | pole). Push the transmitter or door control. This sets the DOW |
4. | Remote has short range: | (close) limit and begins opening the door. |
• | Is battery installed? | NOTE: If neither the black or the orange button is pressed, |
•Change the location of the transmitter on the car. the door will reverse off the floor and the DOWN travel limit
•A metal garage door, foil-backed insulation or metalwillsidingbe setwillautomatically.
reduce the transmission range. | • Open and close the door with the transmitter or door cont |
5. Door reverses for no apparent reason and opener light | or 3 times. |
doesn't flash: | • If the door does not stop in the desired UP (open) position o |
•Is something obstructing the door? Pull manual releasereverses before the door stops at the DOWN (close) positio handle. Operate door manually. If it is unbalanced or binding,repeat Setting the Limits and Force, see adjustment steps 22
call for professional garage door service. and 23.
• Clear any ice or snow from garage floor area where• garageIfthedoor stops in both the desired UP (open) and DOWN
door closes. | (close) positions, proceedTest thetoSafety Reversal System. |
•Repeat Setting Limits and Force, see adjustment steps 22 and 23.
Repeat safety reverse test after adjustment is complete.
6.Door reverses for no apparent reason and opener light flashes for 5 seconds after reversing:
Check The Protector System™ (if you have installed this accessory). If the light is flashing, correct alignment.
7. The garage door opens and closes by itself:
Make sure remote push button is not stuck "on". For peace of mind, install an Open Door Monitor so you can check the status of your door.
8.Door stops but doesn't close completely: Repeat Setting the Limits, see adjustment step 22.
Repeat safety reverse test after any adjustment of door arm length, close force or down limit.
9.Door opens but won't close:
•Check The Protector System™ (if you have installed this accessory). If the light is flashing, correct alignment.
•If opener light does not flash and it is a new installation, repeat Setting the Limit and Force steps 22 and 23.
Repeat the safety reverse test after the adjustment is complete.
10.Opener light does not turn on: Replace light bulb ( BA15s 24V/21W maximum).
11.Opener strains:
Door may be unbalanced or springs are broken. Close door and use manual release rope and handle to disconnect trolley. Open and close door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does not, call for professional garage door service to correct the problem.
12.Opener motor hums briefly, then won't work:
• Garage door springs are broken. SEE ABOVE.
• If problem occurs on first operation of opener, door is locked. Disable door lock. Repeat safety reverse test after adjustment
is complete.