Shark S3901D manual Troubleshooting Guide, Pro Steam Pocket

Troubleshooting Guide

PROBLEM	POSSIBLE REASONS & SOLUTIONS
	Your steam mop should be securely plugged into a 120V AC
The Shark® Lift-Away™	electrical outlet only.
Pro Steam Pocket®	Check your fuse or breaker.
Mop will not turn-on.	If your unit still does not work, call Customer Care at
	1-800-798-7398.
The unit will not	Is there water in the water tank? If not, add water to your steam
make steam.	mop following instructions on page 4.
	If the unit still does not make steam, follow the instructions on
	page 15 to clean the nozzle.
	If you have already plugged in your unit, unplug and try a different
Cannot select steam	outlet. This may reset the standby mode.
setting/flashing blue	Add water to the tank and select steam setting by pressing the
light remains on.	standby button.
	If your unit still does not work, call Customer Care at
	1-800-798-7398.
The Shark® Lift-Away™	Check to see if your micro-fiber cleaning pad is too wet. We
Pro Steam Pocket®	recommend you unplug the steam mop and change the micro-fiber
	cleaning pad.
Mop leaves water on	Make sure the micro-fiber cleaning pad is attached correctly.
the floor.
The Shark® Lift-Away™	Do not leave your steam mop on the floor with a damp or wet
Pro Steam Pocket®	cleaning pad.
	If you’re using tap water, we recommend switching to distilled
Mop left a white spot
	water.
on the floor.
	Make sure the cap is securely on the water tank.
	The micro-fiber cleaning pad might be dirty. Flip or change the
	cleaning pad.
	If you washed the cleaning pad with powder detergent, then your
	pad could be damaged and require replacement. Replacement pads
	are available at sharkclean.com.
Floors are cloudy,	This could also be an indication of prior soap or grease residue
streaky or spotty	that has accumulated on the floor. As our steam mops use only
	a small amount of water, it may not be wet enough to rinse off
after steaming.
	the accumulation that the steam is bringing to the surface. We
	suggest rinsing the floor with nothing but water, letting it dry, and
	then steam mopping again with a clean pad. One or more rinses
	generally removes the residue.
	A more stubborn case may require you to rinse the floor with a mix
	of one part vinegar and two parts water.
The Shark® Lift-Away™	Make sure the micro-fiber cleaning pad is attached correctly.
Pro Steam Pocket®	Check to see if the cleaning pad is excessively dirty. If so, replace
Mop is hard to push.	the cleaning pad.
The nozzle leaves	The small steam bonnet frame must be in place at all times during
water drops on the	usage. The bonnet prevents water drops from being left on the
	garment and removes impurities from your water.
garment.	If the steam bonnet is too wet or the frame has condensation, let
	the unit cool for 30 minutes, remove the steam bonnet and let it dry
	out before using again, or replace with a new steam bonnet.

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TOLL FREE: 1-800-798-7398

S3901D_11_IB_E_110704_2.indd 16 11-07-04 11:07 AM