Kenmore 625.38827, 625.38826 owner manual Checklist ... to Help YOU Save Money, Problem

D. CHECKLIST ... TO HELP YOU SAVE MONEY

If your water softener fails to work make the following easy checks. Often, you will find what's wrong your-

self and you won't have to call and wait for service. If you do not find anything wrong, while making the

checks, and your softener still does not work, call your Sears Service Department.

Note:

1. Also read ERROR CODE, page 2-3.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press

the SELECT button again and hold until a flashing SR code appears. It must show SR29 for UltraSoft 250 or

SR33 for UltraSoft 275. If any other number shows, the face plate computer is working on incorrect input and

would probably be the cause of the problem. To set SR29 or SR33, press either the UPI_ or DOWN(_ button. When correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness number, etc., pages 1-3 and 1-4.

PROBLEM

No soft water

Water hard sometimes

Brine tank flooded

CAUSECORRECTION

No salt (or salt bridged) in the storage t'ank Refill with salt, or break the salt bridge (page

	3-1).	Press	ON/OFF-HOLD	(RECHARGE
	NOW) button and hold for 3 seconds to start a
	regeneration		(see page 2-1).
Transformer unplugged at the wall outlet,	Check	for loss of power due to		any of these
or power cable leads loose from the	and correct. With the power back on, look at
electronic board, fuse blown, circuitl	the time display and read PROGRAM
breaker popped, or circuit switched off.	MEMORY, page 2-3.

Manual bypass valve(s) in bypass position Look at FIG.14 on page 4-1. Move the stem in

			a single valve to service. In a 3-valve bypass,
			open the inlet and outlet valves, and be sure to
			fully close the bypass valve.
Dirty, plugged	or damaged nozzle	&	Take apart and clean or replace damaged
venturi			parts (see page 3-2).
Valve drain hose plugged			The drain hose must not have kinks, sharp
			bends, or be raised too high above the
			softener (see page 16 in your installation
			manual).
Hardness number setting too low			Press	and	release the SELECT button until
			HARDNESS shows in the display. Read the
			hardness number in the display and be sure
			the same grains per gallon number is shown
			on your water analysis report. See page 1-4 to
			reset. Press and release the SELECT button
			until the present time shows in the display.
Using hot water when softener		is	Avoid using hot water during this time because
regenerating			the water		heater refills with hard		water	(see
			Automatic		Bypass, page 2-6).
Increase in the grains of hardness in your			Ask your Sears retail			store for a	new	water
water supply			; analysis. Then make a new hardness number
			i setting	(page 1-4).
Restricted drain	line		Check	for	kinks, bends or obstructions			(see
			page 16 in your installation manual)•
Plugged or dirty	nozzle & venturi		Take apart and clean or replace damaged
			parts (see page 3-2).
Valve-rotor disc	& seals		Check	for	scratches	or grooves,	replace if
			needed.

3-4

Problems, Questions? Call 1-800-426-9345 Kenmore Water Line