Nortel Networks BCM50 2.0 manual Related publications, Getting Help from the Nortel Web site

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Getting started Chapter 1 7

Acronym

Description

VoIP

VPIM

Voice over Internet Protocol

Voice Profile for Internet Mail

Related publications

This section provides a list of additional documents. To locate specific information, you can refer to the Master Index of BCM50 Library.

Unified Messaging Configuration Guide (NN40080-501)

CallPilot Fax Set Up and Operation Guide (NN40080-301)

CallPilot Message Networking Set Up and Operation Guide (NN40090-301)

Personal Call Manager User Guide (NN40020-103)

Contact Center Set Up and Operation Guide (NN40040-301)

LAN CTE Configuration Guide (NN40020-602)

Call Detail Recording System Administration Guide (NN40020-605)

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•sign up for automatic notification of new software and documentation for Nortel equipment

•open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

System Overview

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Contents System Overview Trademarks Copyright 2005-2006 Nortel Networks, All Rights ReservedContents Index Acronym Description About this guideAudience AcronymsGasi Related publications Getting Help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller System Overview BCM50 main unit BCM50 hardwareAdditional BCM50 hardware BCM50 physical dimensions BCM50 physical interfaces Telephony featuresCommon features and capabilities IP telephony featuresBCM50e and BCM50a BCM systems with integrated routers Security Services IP ServicesRouter BCM50a BCM50eCommon features and capabilities BCM50ba BCM50bBCM50be BCM50 Expansion unit BCM50 expansion unit and media bay modulesSmall System Wallmount Bracket Mounting kitsSmall System Rackmount Shelf BCM50 new features WAN failover BRI versionR2MFC MBM support EU compliant routers M222/252 firmwareIsdn BRI dial-up support Software upgradeNCM support for BCM50 Next generation IP phones Gati localizationAnalog Direct Inward Dial Adid MBM 8x16 MBMProactive Voice Quality Monitoring BCM50 capabilities aligned with BCMSession Initiated Protocol SIP enhancements Ad-Hoc conferencingSecurity enhancements User account access managementSecure interface and audit logging IP audio conference phone Terminal and mobility supportI24 KEM IP Key Expansion ModuleRegion TrunksField replaceable units FRU Field upgradesSupport, security and servicing Client operating system supportBCM50 management Ease of installationStartup profile On-box and device manageability features Remote management accessibilityLog management Set-based administrationBusiness Element Manager Business Element Manager interface Business Element Manager administration interfaceKeycodes Software updatesBCM50 applications Network Configuration Manager NCMMailbox Manager My Mailbox Features included with Mailbox ManagerOff Premise Notification OPN CallPilot Fax SettingFax Features included with CallPilotCallPilot options Message networkingUnified messaging CallPilot/Voicemail EnhancementsMultimedia Contact Center Contact CenterCall Detail Recording Local Area Network Computer Telephony EnginePersonal call manager Hardware BCM compatibility matrixComponent BCM50b BCM50a/ba BCM50e/be FeatureBCM50e BCM50a IP Trunks 711-729-72 Codecs Data Services WirelessIndex Pvqm Index System Overview Index NN40020-200

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