Nortel Networks BCM50 2.0 manual Getting Help through a Nortel distributor or reseller

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8Chapter 1 Getting started

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

NN40020-200

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Contents System Overview Copyright 2005-2006 Nortel Networks, All Rights Reserved TrademarksContents Index About this guide AudienceAcronyms Acronym DescriptionGasi Getting Help from the Nortel Web site Getting Help over the phone from a Nortel Solutions CenterRelated publications Getting Help through a Nortel distributor or reseller System Overview Additional BCM50 hardware BCM50 hardwareBCM50 main unit BCM50 physical dimensions Telephony features BCM50 physical interfacesBCM50e and BCM50a BCM systems with integrated routers IP telephony featuresCommon features and capabilities Router IP ServicesSecurity Services BCM50e BCM50aCommon features and capabilities BCM50be BCM50bBCM50ba BCM50 expansion unit and media bay modules BCM50 Expansion unitSmall System Rackmount Shelf Mounting kitsSmall System Wallmount Bracket BCM50 new features BRI version R2MFC MBM supportEU compliant routers M222/252 firmware WAN failoverNCM support for BCM50 Software upgradeIsdn BRI dial-up support Gati localization Analog Direct Inward Dial Adid MBM8x16 MBM Next generation IP phonesBCM50 capabilities aligned with BCM Proactive Voice Quality MonitoringAd-Hoc conferencing Session Initiated Protocol SIP enhancementsUser account access management Security enhancementsSecure interface and audit logging Terminal and mobility support IP audio conference phoneIP Key Expansion Module I24 KEMTrunks RegionField upgrades Support, security and servicingClient operating system support Field replaceable units FRUStartup profile Ease of installationBCM50 management Remote management accessibility On-box and device manageability featuresBusiness Element Manager Set-based administrationLog management Business Element Manager administration interface Business Element Manager interfaceSoftware updates KeycodesMailbox Manager Network Configuration Manager NCMBCM50 applications Features included with Mailbox Manager My MailboxOff Premise Notification OPN Fax Setting CallPilotFeatures included with CallPilot CallPilot optionsMessage networking FaxCallPilot/Voicemail Enhancements Unified messagingContact Center Multimedia Contact CenterPersonal call manager Local Area Network Computer Telephony EngineCall Detail Recording BCM compatibility matrix HardwareBCM50e BCM50a BCM50b BCM50a/ba BCM50e/be FeatureComponent IP Trunks 711-729-72 Codecs Wireless Data ServicesIndex Pvqm Index System Overview Index NN40020-200
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BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.