Nortel Networks BCM50 2.0 manual System Overview

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Chapter 2

System Overview

Business Communications Manager 50 (BCM50) 2.0 includes a software upgrade as well as new platform options with integrated Basic Rate Interface (BRI) trunks and new router hardware, which is introduced to meet the European Union (EU) requirement.

BCM50 achieves:

BCM 4.0 feature equivalence for those clients requiring features rather then capacity

Digital mobility features

BCM50 expansion of the global reach for the platform

BCM50 also delivers an upgrade to Survivable Remote Gateway 50 (SRG50) that delivers expanded Survivable IP User support (32 to 80 users) and feature equivalence to SRG200/400.

BCM50 continues to be a complete, converged voice, data, and feature-rich business telephony applications solution for small business and small enterprise branch offices. BCM50 gives you the features and applications of traditional small office PBX and key systems plus the new converged value of IP.

In short, BCM50 delivers:

BCM50 software upgrade from release 1.0 and release 1.0 EU

BCM50 platforms

with and without new routers

with and without integrated BRI ports

BRI port keycodes (supported in EMEA and APAC)

New Analog DID MBMs: ADID4 & ADID8 (supported n North America, Taiwan and Hong Kong)

New 8X16 MBM (supported in markets where GATM8 or DSM16 are sold)

New router maintenance (FRUs)

SRG50 2.0 keycodes and upgrade

NCM 3.6 RP3 software

For more information, see “BCM50 new features” on page 20.

Note: In this document, BCM50 refers to the second release of BCM50. Where required, the following distinction between the BCM50 release versions is used:

BCM50 1.0 is the first release of BCM50.

BCM50 2.0 is the second release of BCM50.

System Overview

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Contents System Overview Trademarks Copyright 2005-2006 Nortel Networks, All Rights ReservedContents Index Audience About this guideAcronyms Acronym DescriptionGasi Getting Help over the phone from a Nortel Solutions Center Related publicationsGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller System Overview BCM50 hardware BCM50 main unitAdditional BCM50 hardware BCM50 physical dimensions BCM50 physical interfaces Telephony featuresIP telephony features Common features and capabilitiesBCM50e and BCM50a BCM systems with integrated routers IP Services Security ServicesRouter BCM50a BCM50eCommon features and capabilities BCM50b BCM50baBCM50be BCM50 Expansion unit BCM50 expansion unit and media bay modulesMounting kits Small System Wallmount BracketSmall System Rackmount Shelf BCM50 new features R2MFC MBM support BRI versionEU compliant routers M222/252 firmware WAN failoverSoftware upgrade Isdn BRI dial-up supportNCM support for BCM50 Analog Direct Inward Dial Adid MBM Gati localization8x16 MBM Next generation IP phonesProactive Voice Quality Monitoring BCM50 capabilities aligned with BCMSession Initiated Protocol SIP enhancements Ad-Hoc conferencingSecurity enhancements User account access managementSecure interface and audit logging IP audio conference phone Terminal and mobility supportI24 KEM IP Key Expansion ModuleRegion TrunksSupport, security and servicing Field upgradesClient operating system support Field replaceable units FRUEase of installation BCM50 managementStartup profile On-box and device manageability features Remote management accessibilitySet-based administration Log managementBusiness Element Manager Business Element Manager interface Business Element Manager administration interfaceKeycodes Software updatesNetwork Configuration Manager NCM BCM50 applicationsMailbox Manager My Mailbox Features included with Mailbox ManagerOff Premise Notification OPN CallPilot Fax SettingCallPilot options Features included with CallPilotMessage networking FaxUnified messaging CallPilot/Voicemail EnhancementsMultimedia Contact Center Contact CenterLocal Area Network Computer Telephony Engine Call Detail RecordingPersonal call manager Hardware BCM compatibility matrixBCM50b BCM50a/ba BCM50e/be Feature ComponentBCM50e BCM50a IP Trunks 711-729-72 Codecs Data Services WirelessIndex Pvqm Index System Overview Index NN40020-200
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BCM50 2.0 specifications

Nortel Networks BCM50 2.0 is a versatile and compact communication solution designed for small to mid-sized businesses. It delivers a mixture of traditional and digital telephony capabilities combined with advanced data technologies. This unified platform enables seamless communication, enhancing productivity while ensuring cost-effectiveness.

One of the standout features of the BCM50 is its robust call handling capabilities. With support for up to 50 users, it can efficiently manage calls and provide features such as voicemail, automated attendants, and call routing. This not only simplifies daily operations but also improves customer service by reducing wait times and enhancing call quality.

Incorporating Voice over IP (VoIP) technology, the BCM50 allows businesses to leverage the internet for voice communications. This not only decreases communication costs but also enables scalability, as adding new users and services can be done with minimal physical infrastructure changes. The built-in IP telephony ensures high-quality voice performance and reliability.

The system's diverse connectivity options are another highlight. It supports both traditional telephone lines and modern SIP trunking services. This flexibility allows businesses to choose the best communication channels, maximizing efficiency and minimizing overhead expenses. The BCM50 also offers integrated telephony features, ensuring that businesses can seamlessly transition between different modes of communication without any disruption.

Nortel's BCM50 comes pre-loaded with a variety of applications for collaboration and productivity enhancement. Features like conferencing, presence management, and mobile integration cater to the needs of today’s dynamic work environments. These applications not only foster collaboration among employees but also facilitate remote work, making it easier for teams to stay connected no matter their location.

The BCM50 is equipped with user-friendly interfaces that streamline configuration and management. Administrators can easily manage voicemail, user settings, and system configurations through an intuitive web portal. This accessibility reduces the burden on IT resources, allowing businesses to focus on core operations rather than technical support.

Durability and security are also critical characteristics of the BCM50. Built on Nortel's reliable platform, this communication system ensures a high level of performance even in challenging conditions. Additionally, security features like encryption and secure access protocols safeguard sensitive business communications, making the BCM50 a trusted choice for organizations prioritizing data protection.

In summary, Nortel Networks BCM50 2.0 stands out as a comprehensive communication solution for small to mid-sized businesses. Its combination of traditional and VoIP technologies, flexible connectivity options, user-friendly management, and strong security measures make it an ideal choice for organizations looking to enhance their communication capabilities. Whether for improving customer service or optimizing internal collaboration, the BCM50 provides the tools businesses need to thrive in a competitive landscape.