KitchenAid KEMS377G Troubleshooting, If nothing operates, check the following, Problem, Cause

Page 39

Troubleshooting

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below and on the next page before calling for assistance or service. If you still need help, see the "Requesting Assistance or Service" section.

If nothing operates, check the following:

•Is the microwave oven wired into a live circuit with the proper voltage? (See the Installation Instructions.)

•Have you blown a household fuse or tripped a circuit breaker?

•Has the electric company experienced a power failure?

Other possible problems and their causes:

PROBLEM

The microwave oven will not run

Microwave cooking times seem too long

CAUSE

•The door is not firmly closed and latched.

•You did not touch EASY MINUTE START.

•You did not follow directions exactly.

•An operation that was programmed earlier is still running.

•You have not entered numbers after touching MICRO COOK.

•The electric supply to your home or wall outlets is low or lower than normal. Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell you if the outlet voltage is too low.

•The cook power is not at the recommended setting.

•Larger amounts of food need longer cooking times.

The turntable will

•

The turntable is not correctly in place. Make sure the turntable

not turn

 

is correct-side up and is sitting securely on center shaft.

 

• The support is not operating correctly. Remove turntable, check

 

 

that the turntable support is properly in place and restart oven.

 

 

If turntable support does not move, call a designated service

 

 

technician for repair. Cooking without the turntable can give

 

 

you poor results.

 

 

 

The display shows

•

The oven door is not closed completely.

a time counting

•

You have set the controls as a kitchen timer. Touch

down, but the oven

 

OFF/CANCEL to cancel the Minute Timer.

is not cooking

 

 

 

 

 

 

You do not hear the

•

You have disabled the tones. See "Using Your Electric

Programming Tone

 

Convection Oven" in your Lower Electric Convection Oven Use

 

 

and Care Guide on page 7.

Smoke is coming out of the vent during broiling

•This is normal, just as in conventional broiling.

“F” followed by a

• There has been a command pad failure. Call for service. See

number appears on

“Requesting Assistance or Service” on pages 40 or 41. Touch

Display

Number pad 1 to clear failure code from Display.

If none of these items is causing your problem, see "Requesting Assistance or Service" section.

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Contents 4452614 Use and Care GuideThank you for buying a Kitchenaid appliance On next Microwave Oven SafetyMicrowave Oven Safety Grounding Instructions Radio interference Testing your microwave ovenGetting to Know Your Microwave Oven How your microwave oven worksTesting your dinnerware or cookware Operating tipsElectrical connection Removable Turntable Support under turntable Cook Guide Label Parts and featuresModels KEMS307G, KEMS377G, KEMS308G, KEMS378G Control panel featuresAudible signals Choosing cooking function settingsInterrupting cooking To lock or deactivate the control panel Using the control lockUtensils Prompt for startEnter time of day Setting the clockPan order chart To set time Choose the clockUsing Easy Minute Using the Minute TimerAfter cooking, open the door Cooking at high cook powerMicrowave Cooking Put food in oven and close the door Set cooking timeCook Power Name When to USE IT Cooking at different cook powersSet cook power Set cook power for first cycle optionalCooking in stages Summary of steps for setting Using Custom ReheatWhen display says TIME, touch Micro to set second cycle Set cook power for second cycle optionalCustom reheat chart Enter food quantityAfter reheating, open the door After heating, open the door Enter serving temperatureServing Touch Custom Temperature Reheat Enter type of beverageCustom defrost chart Code Food Setting Weight or QuantityPut food in oven and close door Touch Custom Defrost After defrosting, open the door Enter food weightDefrosting tips Weight conversion chartEquivalent Weight Decimal Pound Ounces WeightSize Touch BAG Popcorn PAD Using Custom CookPopping popcorn After popping popcorn, open the doorCode Food Quantity Preparation Custom cook chartFood cooked covered should be covered when kept warm Keeping food warmPut food in oven and close door Touch Custom Cook Choose Crisp Using CrispCooking with Crisp and Broil To get the best cooking resultsSet broiling time Using BroilFor best results when broiling Put food in oven and close door Touch BroilThen Using ConvectCooking with Convect Models KEMS308G, KEMS378G, KBMC147H, and KBMC140H onlyConvect cooking without preheat Display counts down cooking timeOnce Cooking Guide Using code padsFull Cook Touch Power Beverage Serving TemperatureUsing help prompts Food Setting Touch QuantitySize of BAG Touch Starting Temp TIME/POWER Procedure Microwave reheating chartMicrowave cooking chart VegetablesOther Cooking tips Using aluminum foil containers Arranging foodCooking you should not do in your microwave oven Caring for Your Microwave Oven Cleaning Task What to USE HOW to CleanQuestions Answers Questions and AnswersQuestions and Answers If nothing operates, check the following TroubleshootingOther possible problems and their causes ProblemOur consultants provide assistance with Requesting Assistance or ServiceIf you need assistance or service in Canada Warranty
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