KitchenAid KEMS308G Requesting Assistance or Service, Our consultants provide assistance with

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Requesting Assistance or Service

Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the cost of a service call. If you still need help, follow these instructions.

If you need assistance or service in U.S.A.:

Call the KitchenAid Consumer Assistance Center toll free: 1-800-422-1230. Our consultants are available to assist you.

When calling:

Please know the purchase date, and the complete model and serial number of your appliance (see the “A Note to You” section). This information will help us to better respond to your request.

Our consultants provide assistance with:

•Features and specifications on our full line of appliances.

•Installation information.

•Use and maintenance procedures.

•Accessory and repair parts sales.

•Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

•Referrals to local dealers, service companies, and repair parts distributors.

KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory specified parts. These parts will fit right and work right, because they are made with the same precision used to build

every new KITCHENAID® appliance. To locate factory specified replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest designated service center.

For further assistance

If you need further assistance, you can write to KitchenAid with any questions or concerns at:

KitchenAid Brand Home Appliances Consumer Assistance Center

c/o Correspondence Dept.

2000 North M-63

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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Contents Use and Care Guide 4452614Thank you for buying a Kitchenaid appliance Microwave Oven Safety On nextMicrowave Oven Safety Grounding Instructions Testing your microwave oven Getting to Know Your Microwave OvenHow your microwave oven works Radio interferenceOperating tips Testing your dinnerware or cookwareElectrical connection Parts and features Removable Turntable Support under turntable Cook Guide LabelControl panel features Models KEMS307G, KEMS377G, KEMS308G, KEMS378GChoosing cooking function settings Audible signalsInterrupting cooking Using the control lock UtensilsPrompt for start To lock or deactivate the control panelSetting the clock Pan order chartTo set time Choose the clock Enter time of dayUsing the Minute Timer Using Easy MinuteCooking at high cook power Microwave CookingPut food in oven and close the door Set cooking time After cooking, open the doorCooking at different cook powers Cook Power Name When to USE ITSet cook power for first cycle optional Set cook powerCooking in stages Using Custom Reheat When display says TIME, touch Micro to set second cycleSet cook power for second cycle optional Summary of steps for settingEnter food quantity Custom reheat chartAfter reheating, open the door Enter serving temperature Serving Touch Custom Temperature ReheatEnter type of beverage After heating, open the doorCode Food Setting Weight or Quantity Custom defrost chartPut food in oven and close door Touch Custom Defrost Enter food weight After defrosting, open the doorWeight conversion chart Equivalent Weight Decimal Pound OuncesWeight Defrosting tipsUsing Custom Cook Popping popcornAfter popping popcorn, open the door Size Touch BAG Popcorn PADCustom cook chart Code Food Quantity PreparationKeeping food warm Food cooked covered should be covered when kept warmPut food in oven and close door Touch Custom Cook Using Crisp Cooking with Crisp and BroilTo get the best cooking results Choose CrispUsing Broil For best results when broilingPut food in oven and close door Touch Broil Set broiling timeUsing Convect Cooking with ConvectModels KEMS308G, KEMS378G, KBMC147H, and KBMC140H only ThenDisplay counts down cooking time Convect cooking without preheatOnce Using code pads Full Cook Touch PowerBeverage Serving Temperature Cooking GuideFood Setting Touch Quantity Using help promptsSize of BAG Touch Microwave reheating chart Starting Temp TIME/POWER ProcedureVegetables Microwave cooking chartOther Cooking tips Arranging food Using aluminum foil containersCooking you should not do in your microwave oven Cleaning Task What to USE HOW to Clean Caring for Your Microwave OvenQuestions and Answers Questions AnswersQuestions and Answers Troubleshooting Other possible problems and their causesProblem If nothing operates, check the followingRequesting Assistance or Service Our consultants provide assistance withIf you need assistance or service in Canada Warranty