12Using ipView
Diagram 9: Long View with a Parameter in the Alarm State
Message View
If Nortel Networks Call Center Reporting sends a message to the ipView SoftBoard it is displayed in the Message View window. See Diagram 10. (Message View windows will appear whether ipView is currently in Short View or Long View.)
Diagram 10: Short View with a Message View window.
Messages may be sent from the Nortel Networks Call Center Reporting if:
•A parameter goes into the alarm state and has a message associated with it
•A scheduled message has been set to go at a certain time and that time has been reached
•The System Manager or Skillset Supervisor decides to send a
Nortel Networks ipView Software Wallboard Set Up and Operation Guide | Issue 04 |