Summary Options

22Configuring ipView

Display Range

Summaries can be configured to show the previous 12 hours or the previous 24 hours. Select either 12 Hour or 24 Hour from the Display Range drop-list.

Re-play Duration

The most recent summary can be replayed by right-clicking on the ipView icon in the tooltray, and selecting the Re-play Summary option.

When you select to Replay All, the Incoming Summary, Outgoing, Abandoned and Grade of Service summaries are displayed in turn.

You can specify the period each of these summaries is displayed for, by selecting 10 sec, 15 sec, 20 sec, 25 sec or 30 sec from the Re-play Duration drop-list.

Sound Options

When a parameter enters an alarm state, or a Summary is received (or replayed) ipView will provide an audible alert.

Note that this is dependant on the System Manager specifying in the Configuration of the Nortel Networks Call Center Reporting application that your SoftBoard should receive audible alerts.

The audible alert can be configured to be a simple default bleep or a sound file (.WAV) can be specified. Different (or the same) sound files can be played for Alarm alerts and Summary alerts.

The audible alert can also be turned off. To turn off the audible alert, click the radio button beside the ‘crossed speaker’ icon.

To specify whether to play the default bleep or a sound file click on either the Default Bleep option radio button or the Sound File option radio button.

Note that the way your PC reacts to the default bleep depends on the way your Sounds have been mapped within your PC. For example, Microsoft Themes may re-map your sounds in such a way that the default bleep is inaudible. If you cannot hear the default bleep option, use the Sounds option within Control Panel to map the default system sound to something which is audible on your PC.

The sound of the default bleep also depends on whether your PC is fitted with an internal speaker or a ceramic buzzer. One some PCs the default bleep is a barely audible ‘click’ sound. In these circumstances it is preferable to play a sound file.

Nortel Networks ipView Software Wallboard Set Up and Operation Guide

Issue 04

ipView Software Wallboard specifications

Nortel Networks ipView Software Wallboard is a powerful tool designed for organizations seeking to optimize their performance and enhance their operational efficiency. This software provides real-time visibility into various metrics and statistics related to network and operational performance, making it an essential asset for businesses that rely on timely information.

One of the main features of ipView is its customizable dashboard, which allows users to tailor the display according to their specific needs and preferences. This flexibility enables organizations to monitor key performance indicators (KPIs) that are critical to their operations, ensuring that team members can access relevant data at a glance. The visual representation of data through graphs, charts, and gauges enhances comprehension and helps drive informed decision-making.

Another notable aspect of ipView is its ability to integrate seamlessly with other Nortel products and services, as well as third-party applications. This compatibility allows for a consolidated view of diverse data sources, enabling organizations to gain a holistic understanding of their performance across various dimensions.

The software utilizes advanced data analytics capabilities to provide insights into trends and patterns, helping companies identify areas for improvement. With ipView, users can set up alerts for specific thresholds, enabling proactive response to potential issues before they escalate into significant problems. This feature is particularly beneficial in dynamic environments, where rapid decision-making is crucial.

Furthermore, ipView is built with scalability in mind, accommodating the needs of organizations of varying sizes. Whether a small business or a large enterprise, ipView can adapt to growing demands, ensuring that users can continue to leverage its capabilities as their operations expand.

Another characteristic of the ipView software is its user-friendly interface. Designed for users with varying technical backgrounds, the software minimizes the learning curve and enhances productivity. Comprehensive support materials and customer service ensure that organizations can maximize their investment in the tool.

In conclusion, Nortel Networks ipView Software Wallboard stands out as an effective solution for businesses aiming to harness the power of real-time data. With its customizable dashboard, integration capabilities, advanced analytics, scalability, and ease of use, ipView is poised to empower organizations to make data-driven decisions, thus driving operational excellence and improving overall performance.