Nortel Networks ipView Software Wallboard manual System Overview, IpView Languages

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4System Overview

System Overview

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Introduction

Nortel Networks ipView Software Wallboard is a Windows® software application that provides a software based IP enabled wallboard on the PC desktop of Call Center Agents.

Nortel Networks ipView Software Wallboard is often referred to as the ipView SoftBoard.

Overview

Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application are displayed in Real Time on the ipView SoftBoard.

Audible Alerts can be associated with certain events, and histograms can be displayed to graphically show the changes in a particular Call Center parameter over a rolling period of 15 minutes.

Configuring Nortel Networks Call Center Reporting to operate with ipView is exactly the same as configuring Nortel Networks Call Center Reporting to operate with a hardware wallboard. (See the Nortel Networks Call Center Reporting Set Up and Operation Guide, Chapter 6: Wallboards).

The ipView SoftBoard is completely compatible with the ipView Hardware wallboard, and a mixture of ipView hardware wallboards and ipView SoftBoards can be configured within the Nortel Networks Call Center application.

Additionally, ipView SoftBoards can relay their input to any number of other IP enabled wallboards, either ipView hardware wallboards or ipView SoftBoards.

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On-Line Context-sensitive Help is available within ipView by pressing the F1 key.

ipView Languages

Note that you can have the ipView SoftBoard operating in English, French, Spanish, Italian or German.

Furthermore, it does not have to operate in the same language as the Nortel Networks Call Center Reporting MIS. This allows you to install different language versions of the ipView SoftBoard amongst your Call Center Agents.

Nortel Networks ipView Software Wallboard Set Up and Operation Guide

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Contents Return Table of Contents Introduction How to use this guideHow this guide is organized Overview System OverviewIpView Languages Operating System Requirements PC requirementsOperating System Compatibility Installation of the ipView Software Wallboard Installing ipViewInstalling Nortel Networks ipView Software Wallboard Choose Destination Location window appears Starting the ipView SoftBoard Using ipViewShort View Configuring ipView Shutting Down ipView Long View Message View Parameter View History ViewSummary View Tooltray Icon Re-play Summary ConfigurationAbout ipView Close ipView Configuring ipView Accessing the Configuration Property PagesView Tab View OptionsAlways On Top Options Last Position OptionsGraphing Tab Trend Graph ColoursSummary Options Configuring ipView Echoing Tab Data Echoing OptionsPort Number Index Index

ipView Software Wallboard specifications

Nortel Networks ipView Software Wallboard is a powerful tool designed for organizations seeking to optimize their performance and enhance their operational efficiency. This software provides real-time visibility into various metrics and statistics related to network and operational performance, making it an essential asset for businesses that rely on timely information.

One of the main features of ipView is its customizable dashboard, which allows users to tailor the display according to their specific needs and preferences. This flexibility enables organizations to monitor key performance indicators (KPIs) that are critical to their operations, ensuring that team members can access relevant data at a glance. The visual representation of data through graphs, charts, and gauges enhances comprehension and helps drive informed decision-making.

Another notable aspect of ipView is its ability to integrate seamlessly with other Nortel products and services, as well as third-party applications. This compatibility allows for a consolidated view of diverse data sources, enabling organizations to gain a holistic understanding of their performance across various dimensions.

The software utilizes advanced data analytics capabilities to provide insights into trends and patterns, helping companies identify areas for improvement. With ipView, users can set up alerts for specific thresholds, enabling proactive response to potential issues before they escalate into significant problems. This feature is particularly beneficial in dynamic environments, where rapid decision-making is crucial.

Furthermore, ipView is built with scalability in mind, accommodating the needs of organizations of varying sizes. Whether a small business or a large enterprise, ipView can adapt to growing demands, ensuring that users can continue to leverage its capabilities as their operations expand.

Another characteristic of the ipView software is its user-friendly interface. Designed for users with varying technical backgrounds, the software minimizes the learning curve and enhances productivity. Comprehensive support materials and customer service ensure that organizations can maximize their investment in the tool.

In conclusion, Nortel Networks ipView Software Wallboard stands out as an effective solution for businesses aiming to harness the power of real-time data. With its customizable dashboard, integration capabilities, advanced analytics, scalability, and ease of use, ipView is poised to empower organizations to make data-driven decisions, thus driving operational excellence and improving overall performance.
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