6Installing ipView
Installing ipView | 3 |
Installation of the ipView Software Wallboard
You can install the ipView SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Call Center Reporting Master Client PC, with the TCP/IP protocol.
Note that you can have the ipView SoftBoard operating in English, French, Spanish, Italian or German.
It does not have to operate in the same language as the Nortel Networks Call Center Reporting MIS.
This allows you to install different language versions of the ipView SoftBoard amongst your Call Center Agents.
To install the ipView SoftBoard onto an Agent desktop, go to the Agent PC and perform the following steps.
Installing Nortel Networks ipView Software Wallboard
1.Exit any Windows programs that are running.
2.Start your internet Browser (such as Internet Explorer or Netscape), and use it to connect to Port 6800 on the Business Communications Manager. Do this by entering into the browser Address Bar the IP Address of the Business Communications Manager and the Port number, in the following format: http://10.10.10.1:6800. (Remember to substitute the IP Address of your Business Communications Manager for the 10.10.10.1 shown in the example above.)
3.Nortel Networks Unified Manager page will appear in the browser.
4.Click on the Install Clients link.
5.The Install Clients page will appear in the browser.
6.Click on the web link to download ipView. (You may need to scroll down through the page to see the buttons which download ipView.)
7.Click on the Install ipView button.
8.A dialog will appear from which you can select to either Run this program from its current location or Save this program to disk. The default option is Save this program to disk. Click on OK.
Nortel Networks ipView Software Wallboard Set Up and Operation Guide | Issue 04 |