Nortel Networks ipView Software Wallboard manual Installing ipView

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Installing ipView

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Installation of the ipView Software Wallboard

You can install the ipView SoftBoard onto any PC Desktop that is connected via the network to the Nortel Networks Call Center Reporting Master Client PC, with the TCP/IP protocol.

Note that you can have the ipView SoftBoard operating in English, French, Spanish, Italian or German.

It does not have to operate in the same language as the Nortel Networks Call Center Reporting MIS.

This allows you to install different language versions of the ipView SoftBoard amongst your Call Center Agents.

To install the ipView SoftBoard onto an Agent desktop, go to the Agent PC and perform the following steps.

Installing Nortel Networks ipView Software Wallboard

1.Exit any Windows programs that are running.

2.Start your internet Browser (such as Internet Explorer or Netscape), and use it to connect to Port 6800 on the Business Communications Manager. Do this by entering into the browser Address Bar the IP Address of the Business Communications Manager and the Port number, in the following format: http://10.10.10.1:6800. (Remember to substitute the IP Address of your Business Communications Manager for the 10.10.10.1 shown in the example above.)

3.Nortel Networks Unified Manager page will appear in the browser.

4.Click on the Install Clients link.

5.The Install Clients page will appear in the browser.

6.Click on the web link to download ipView. (You may need to scroll down through the page to see the buttons which download ipView.)

7.Click on the Install ipView button.

8.A dialog will appear from which you can select to either Run this program from its current location or Save this program to disk. The default option is Save this program to disk. Click on OK.

Nortel Networks ipView Software Wallboard Set Up and Operation Guide

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Contents Return Table of Contents How to use this guide IntroductionHow this guide is organized System Overview OverviewIpView Languages PC requirements Operating System RequirementsOperating System Compatibility Installing ipView Installation of the ipView Software WallboardInstalling Nortel Networks ipView Software Wallboard Choose Destination Location window appears Using ipView Starting the ipView SoftBoardShort View Configuring ipView Shutting Down ipView Long View Message View Parameter View History ViewSummary View Tooltray Icon Configuration Re-play SummaryAbout ipView Close ipView Configuring ipView Accessing the Configuration Property PagesView Tab View OptionsAlways On Top Options Last Position OptionsGraphing Tab Trend Graph ColoursSummary Options Configuring ipView Echoing Tab Data Echoing OptionsPort Number Index Index

ipView Software Wallboard specifications

Nortel Networks ipView Software Wallboard is a powerful tool designed for organizations seeking to optimize their performance and enhance their operational efficiency. This software provides real-time visibility into various metrics and statistics related to network and operational performance, making it an essential asset for businesses that rely on timely information.

One of the main features of ipView is its customizable dashboard, which allows users to tailor the display according to their specific needs and preferences. This flexibility enables organizations to monitor key performance indicators (KPIs) that are critical to their operations, ensuring that team members can access relevant data at a glance. The visual representation of data through graphs, charts, and gauges enhances comprehension and helps drive informed decision-making.

Another notable aspect of ipView is its ability to integrate seamlessly with other Nortel products and services, as well as third-party applications. This compatibility allows for a consolidated view of diverse data sources, enabling organizations to gain a holistic understanding of their performance across various dimensions.

The software utilizes advanced data analytics capabilities to provide insights into trends and patterns, helping companies identify areas for improvement. With ipView, users can set up alerts for specific thresholds, enabling proactive response to potential issues before they escalate into significant problems. This feature is particularly beneficial in dynamic environments, where rapid decision-making is crucial.

Furthermore, ipView is built with scalability in mind, accommodating the needs of organizations of varying sizes. Whether a small business or a large enterprise, ipView can adapt to growing demands, ensuring that users can continue to leverage its capabilities as their operations expand.

Another characteristic of the ipView software is its user-friendly interface. Designed for users with varying technical backgrounds, the software minimizes the learning curve and enhances productivity. Comprehensive support materials and customer service ensure that organizations can maximize their investment in the tool.

In conclusion, Nortel Networks ipView Software Wallboard stands out as an effective solution for businesses aiming to harness the power of real-time data. With its customizable dashboard, integration capabilities, advanced analytics, scalability, and ease of use, ipView is poised to empower organizations to make data-driven decisions, thus driving operational excellence and improving overall performance.
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