Trouble Shooting guide
PROBLEM | POSSIBLE CAUSE | WHAT TO DO |
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Coffee runs down the side of | Filter handle is not attached correctly, | Ensure the handle is firmly positioned |
the filter handle. | or has not been tigtened sufficiently. | onto the group head. See “Guide to |
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| the perfect espresso” pg 15. |
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| Edge of filter insert is not free | Clean around the top edge of the |
| of coffee granules. | filter and wipe the group head clean |
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| of coffee. |
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The group head is dirty.
Wipe group head with a damp cloth.
| The group head is defective. | Contact a Sunbeam Service Centre. |
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| Group head rubber seal is damaged, | Contact a Sunbeam Service Centre. |
| or warn. |
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No coffee runs through. | No water in the water reservoir. | Fill reservoir with water. |
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| Water reservoir not correctly | Press firmly down on the water reservoir |
| assembled. | to ensure it is correctly positioned. |
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| Operating dial set to | Ensure the operating dial is in the |
| setting. | espresso position. |
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| Group filter may be blocked. | See “Descaling” pg 22. |
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| The filter is blocked, the coffee | Empty out the filter and rinse under |
| grounds are too fine or tamped | water to clean. Wipe the group head |
| down too hard. | with a cloth and use a coarser coffee |
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| grind. |
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Coffee pours out in drops. | Coffee grind is too fine or are | Use a coarser grind and ensure the |
| too compacted. | filter basket is not over filled. |
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| Machine blocked by scale build up. | See “Descaling” pg 22. |
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Espresso does not have any | Coffee is stale. | Use fresh coffee and once you open the |
Crema. |
| coffee be sure to store it in an airtight |
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| container. |
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| Coffee not compacted firmly enough. | Compact coffee grounds more |
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| firmly. |
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| Coffee too coarse. | Grind the coffee to a finer texture or |
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| change brands of espresso coffee to a |
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| finer grind. |
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