Trouble Shooting Guide (continued)
Problem | Possible cause | What to do |
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Handle comes off during brewing. | The brewing head is dirty. | Wipe brewing head with a damp cloth. |
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| The brewing head is defective. | Contact a Sunbeam Service Centre. |
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| Brew head rubber seal is worn or damaged. | Contact a Sunbeam Service Centre. |
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Coffee is too cold. | Cups, filter and filter handle are cold. | |
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| “Functions of your Café Ristretto™” pg13. |
| If making a cappuccino or latte the milk | Ensure that milk is heated properly during |
| may not be heated enough. | frothing, but be sure not to boil the milk, |
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| See “Easy steps for frothing milk” pg11. |
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No steam from the steam wand/arm. | Steam wand/arm is blocked. | See “Care & Cleaning” pg16. |
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Not enough froth when frothing milk. | Milk is not fresh. | Ensure the milk is fresh. |
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| Milk temperature is too warm. | Ensure that the milk is well refrigerated |
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| before use. |
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| Frothing jug. | For best frothing results use a stainless steel |
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| jug and if possible refrigerate or run the jug |
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| under cold water before use. |
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| Steam wand/arm is blocked. | See “Care & Cleaning” pg16. |
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| Milk has been boiled. | Start again with fresh, chilled milk. |
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| The milk is making bubbles rather than | Ensure that the froth attachment is correctly |
| frothing. | positioned on the steam wand/arm. The tip of the |
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| steam wand/arm or frothing attachment should |
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| be positioned just below the surface of the milk. |
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Uneven cup filling. | Uneven tamping or obstruction in the | Ensure coffee is tamped evenly and check |
| pouring spouts. | that there is nothing obstructing the pouring |
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| spouts. |
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| Defective baffle in filter handle | Contact a Sunbeam Service Centre. |
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Espresso tastes burnt. | Type of coffee being used. | Experiment with different brands of coffee. |
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| Appliance has not been rinsed properly | Run a reservoir full of water through the |
| after descaling. | machine before making another coffee. |
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Pump makes an unusually loud noise. | No water in reservoir. | Fill the water reservoir. |
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| Water reservoir not correctly positioned. | Replace the water reservoir firmly into the unit. |
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Espresso machine does not operate. | Brewing filter may be blocked. | Remove filter holder and clean brewing |
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| head. See “Care & Cleaning” pg16. |
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| Machine blocked by scale build up. | See “Descaling the espresso machine” pg18. |
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Please contact Sunbeam directly on Freecall 1800 025 059, if this guide does not solve your query. We have experienced staff on hand to assist, Monday to Friday.
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