Before you call for service… | www.GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||||||
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Burners have yellow or | The combustion quality of | • Use the illustrations below to determine if your burner | ||||||
| burner flames needs to be | flames are normal. If burner flames look like A, call for | ||||||
| determined visually. | service. Normal burner flames should look like B or C, | ||||||
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| depending on the type of gas you use. With LP gas, some | ||||||
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| yellow tipping on outer cones is normal. | ||||||
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| Call for service | on outer cones | Normal for natural |
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| Normal for LP gas | gas |
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Control knobs | Controls improperly set. | • To turn from the OFF position, push the knob in and | ||
will not turn |
| then turn. |
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Burners do | Plug on cooktop is not | • Make sure electrical plug is plugged into a live, properly | ||
not light | completely inserted in the | grounded outlet. |
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| electrical outlet. |
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| Gas supply not connected | • See the Installation Instructions section. |
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| or turned on. |
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| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | ||
| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body | • Remove the obstruction. See the Care and cleaning of | ||
| may be clogged. | the cooktop section. |
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| Burner parts not replaced | • See the Care and cleaning of the cooktop section. | ||
| correctly. |
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| Hole in burner top behind | • Use a small sewing needle to unplug. | ||
| the igniter may be clogged. |
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Ticking sound of spark | Control knob is still | • Turn the knob out of the LITE position to the desired | ||
igniter persists after | in the LITE position. | setting. |
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burner lights |
| • Turn the burner off and relight. If ticking is still | ||
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| present, call for service. |
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Ticking sound persists | Be sure the knob is in the | • Remove knob by pulling it straight off the stem and | ||
after burner is turned off | OFF position. | check the bottom of the knob for any buildup of soil. | ||
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Burner flames very | Improper air to gas ratio. | • If cooktop is connected to LP gas, check all steps | ||
large or yellow |
| in the Installation Instructions section. |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support