Samsung FTQ387 Areas, Discoloration on, Cooktop, Frequently cycles on, Off Oven will not, Turn on

Page 50

PROBLEM

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

Areas of

Food spillover was not cleaned.

•

Refer to the section on care and cleaning

discoloration on the

 

 

of the glass cooktop on page 44.

cooktop

 

 

 

The surface is hot and the model

•

This is normal. The surface may appear

 

features a light-colored cooktop.

 

discolored when it is hot. This is temporary

 

 

 

and will disappear as the glass cools.

The surface unit

This is normal.

•

The element will cycle on and off to

frequently cycles on

 

 

maintain the heat setting.

and off.

 

 

 

 

 

 

 

The oven will not

The range is not completely

•

Make sure the electrical plug is inserted

turn on.

plugged into the electrical outlet.

 

into a live, properly grounded outlet.

 

 

 

 

 

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

The oven controls have been set

•

See the chapter on operating the oven.

 

improperly.

 

 

 

 

 

 

 

The oven is too hot.

•

Allow the oven to cool.

 

 

 

 

The appliance will

The appliance is not completely

•

Make sure the power cord is plugged into

not turn on.

plugged into the electrical outlet or

 

a live, properly grounded outlet. Check the

 

a fuse in your home may be blown

 

fuse and circuit breakers.

 

or the circuit breaker tripped.

 

 

 

 

 

 

 

Incomplete service wiring.

•

Call for service.

 

 

 

 

 

Power outage.

•

Check to see if the house lights will turn

 

 

 

on. If required, call your local electric

 

 

 

company for service.

 

 

 

 

The oven light will

The light bulb is loose or defective.

•

Tighten or replace the bulb.

not turn on.

 

 

 

The switch operating light is

•

Call for service.

 

 

broken.

 

 

 

 

 

 

Oven smokes

The control has not been set

•

Refer to the section on setting oven

excessively during

properly.

 

controls.

broiling.

 

•

Make sure the oven door is opened to the

 

 

 

 

 

broil stop position.

 

The meat has been placed too

•

Reposition the rack to provide proper

 

close to the element.

 

clearance between the meat and the

 

 

 

element. Preheat the broil element for

 

 

 

searing.

 

 

 

 

 

The meat has not been properly

•

Remove the excess fat from the meat. Cut

 

prepared.

 

away fatty edges that may curl, leaving the

 

 

 

lean intact.

 

 

 

 

 

The insert on the broiler pan has

•

Position the insert on the pan so that

 

been positioned upside down,

 

the ribs are up and the slots are down,

 

preventing the grease from

 

allowing the grease to drip into the pan.

 

draining.

 

 

 

Grease has built up on oven

•

Regular cleaning is necessary when

 

surfaces.

 

broiling frequently.

 

 

 

 

Food does not bake

The oven controls have not been

•

See the chapter on operating the oven.

or roast properly.

set correctly.

 

 

 

 

 

 

 

The oven rack has been positioned

•

See the section on using the oven racks

 

incorrectly or is not level.

 

on page 22.

 

 

 

 

 

Incorrect cookware or cookware of

 

 

 

improper size being used.

 

 

 

 

 

 

 

The oven sensor needs to be

•

See the section on adjusting the

 

adjusted.

 

thermostat on page 36.

 

 

 

 

50_ Troubleshooting

Page 49 Page 51
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Page 49 Page 51
Contents Electric Range Features of your new range Latest in heat-distribution technologyImportant safety instructions Safety SymbolsFor Your Safety Never use your appliance for warming or heating the roomSurface Cooking Units Oven SELF-CLEANING Ovens When flaming foods under the hood, turn the fan onContents What’s included with your range Introducing your new rangeOverview About the radiant surface elements Surface cookingAbout surface cooking Cooking areas Hot surface indicatorLocation of the radiant surface elements and controls Dual surface unit control knob left front How to set the appliance for surface cookingSingle surface unit control knob left rear, right rear Recommended settings Triple surface unit control knob right frontPress the Warming Center ON/OFF pad Using the warming centerSurface warmer will not glow red like the cooking elements Level Type of FoodCorrect Incorrect Using the proper cookwareChoosing the proper cookware Preventing marks and scratches CleaningProtecting the smoothtop surface Preventing stainsUsing the warming drawer About the warming drawerLow Rolls soft, empty dinner plates Medium Turning the warming drawer on or offLevels Type of Food Roasts beef, pork, lambOperating the oven Oven control panelHow to change between a 12-hour and 24-hour display Setting the clockHow to set the clock Press the SET/START or Clock AM/PM padHow to set the timer Minimum and maximum settingsSetting the kitchen timer Feature Minimum MaximumOven rack positions Using the oven racksBefore using the racks Baking layer cakesBaking How to set the thermostatHow to adjust the thermostat while cooking Tips for convection baking How to set the oven for convection bakingConvection baking Cookies Recommended convection baking guidePie BreadsHow to set the oven for convection roasting Convection roastingPoultry Recommended convection roasting guidePork LambHow to set the oven for timed cooking Timed cookingDelay timed cooking How to set the oven for delay timed cookingBroiling Using the broil panHow to set the oven for broiling Broil stop positionRecommended broiling guide How to recall a setting Using the custom cook featureHow to record a recipe setting How to set the oven for proofing ProofingUsing the keep warm function How to use the keep warm featureHour energy saving Extra featuresFahrenheit or Celsius temperature selection Convection auto conversion feature Thermostat adjustmentControl lockout Turning the oven light on and offSound on/off Setting the Sabbath For use on the Jewish Sabbath & HolidaysMaintaining your appliance Self-cleaningBefore a self-cleaning cycle How to turn off the self-cleaning feature How to set the oven for self-cleaningHow to delay the start of self-cleaning After a self-cleaning cycleAfter a steam-cleaning cycle Steam-cleaning How to set the oven for steam-cleaningCleaning stainless steel surfaces Care and cleaning of the ovenCleaning painted parts and decorative trim Oven ventOven door Cleaning the broil pan and insertOven racks Removing burned-on residue Care and cleaning of the glass cooktopNormal daily use cleaning Removing heavy, burned-on residueRemoving metal marks and scratches Cleaning the cooktop sealCleaning sugary spills and melted plastic Potential for permanent damage to the glass surfaceRemoving and replacing the oven door How to remove the doorHow to replace the door Locked position Unlocked positionRemoving and replacing the warming drawer How to remove the warming drawerHow to replace the warming drawer Unlocked position Locked positionChanging the oven light Problem Possible Cause Solution TroubleshootingTroubleshooting Code CauseCooktop AreasDiscoloration on Frequently cycles onCleaning cycle Temperature is tooSelf-clean Not open after a Self-cleaning cycleBurning or oily odor Oven not clean afterSteam from the vent Emitting fromWarranty Limited Warranty to Original PurchaserPage Page Questions or COMMENTS?

FTQ387 specifications

The Samsung FTQ387 is a sophisticated freestanding range that brings together innovation, versatility, and style for modern kitchens. This appliance is designed to streamline cooking experiences while also adding a touch of elegance to kitchen decor.

One of the standout features of the FTQ387 is its dual fuel capability, which combines a powerful gas cooktop with an electric oven. This combination offers precise temperature control, allowing users to take advantage of the instant heat of gas for stovetop cooking and the even baking and roasting qualities of an electric oven. The cooktop features five burners, including a high-performance burner that delivers a powerful output for rapid boiling and quick cooking, making it an excellent choice for a variety of meal preparations.

The oven boasts a generous capacity of 5.8 cubic feet, providing ample space for large meals, whether you're baking a turkey or multiple dishes at once. The Samsung FTQ387 is equipped with a convection cooking system that circulates hot air throughout the oven cavity, ensuring even cooking results and significantly reducing cooking times. This technology enhances the performance of the oven, making it highly efficient and effective for a range of recipes.

Another notable characteristic of the FTQ387 is its Smart Technology integration. Users can connect the range to their smartphones using the SmartThings app, allowing them to monitor cooking progress, adjust temperatures remotely, and receive notifications. This connectivity enhances convenience, giving cooks the ability to multitask effectively while keeping an eye on their culinary creations.

In terms of design, the Samsung FTQ387 showcases a sleek stainless steel finish that is both stylish and easy to clean. The range features easy-to-use controls, including front-facing knobs and a large digital display, providing intuitive access to all cooking functions. Additionally, with its continuous grates, transitioning heavy pots and pans from burner to burner becomes seamless.

Safety is also a priority with this model, as it includes features such as a removable oven door and a child safety lock. Overall, the Samsung FTQ387 combines modern technology with thoughtful design, making it an ideal choice for home chefs seeking performance, style, and versatility in their kitchen equipment.
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