Samsung FTQ387 user manual Troubleshooting, Problem Possible Cause Solution, Code Cause

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troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM

 

POSSIBLE CAUSE

 

SOLUTION

 

 

 

 

 

 

 

The range is not

The appliance has been installed

•

Place the oven rack in the center of the

level.

improperly.

 

oven. Place a level on the oven rack.

 

 

 

 

 

 

Adjust the leveling legs at the base of the

 

 

 

 

 

 

range until the oven rack is level.

 

 

 

 

 

•

Insure the floor is level and strong and

 

 

 

 

 

 

stable enough to adequately support the

 

 

 

 

 

 

range.

 

 

 

 

 

 

 

 

The floor is sagging or sloping.

•

Contact a carpenter to correct the

 

 

 

 

 

 

situation.

 

 

 

 

 

 

 

 

The kitchen cabinets are not

•

Insure the cabinets are square and provide

 

properly aligned and make the

 

sufficient room for installation.

 

range appear to be not level.

 

 

 

 

 

 

 

 

 

The appliance

The kitchen cabinets are not

•

Contact a builder or installer to make the

must be accessed

square and built too tightly in to the

 

appliance accessible.

for servicing and

appliance.

 

 

cannot be moved

 

 

 

 

 

 

The carpet is interfering with

•

Provide sufficient space so the range can

easily.

movement of the range.

 

be lifted over the carpet.

 

 

 

 

 

 

 

The oven control

You have a function error code.

•

Press the CLEAR/OFF pad and restart

beeps and displays

 

 

 

 

 

the oven. If the problem persists,

an F error code.

 

CODE

CAUSE

 

 

disconnect all power to the range for at

 

 

-SE-

Shorted key

 

 

least 30 seconds and then reconnect the

 

 

E-27

Oven sensor opened

 

 

power. If this does not solve the problem,

 

 

E-28

Oven sensor shorted

 

 

call for service.

 

 

E-08

Oven heating error

 

 

 

 

 

E-0A

Oven heating over

 

 

 

 

 

E-0E

Door locking error

 

 

 

 

 

 

 

 

 

 

The surface units

Improper cookware is being used.

•

Use pans which are flat and match the

will not maintain

 

 

 

 

 

diameter of the surface unit selected.

a rolling boil or

In some areas, the power (voltage)

•

Cover the pan with a lid until the desired

will not cook fast

may be low.

 

heat is obtained.

enough.

 

 

 

 

 

 

The surface units

A fuse in your home may be blown

•

Replace the fuse or reset the circuit

will not turn on.

or the circuit breaker tripped.

 

breaker.

 

 

 

 

 

 

 

 

The cooktop controls are set

•

Check to see the correct control is set for

 

improperly.

 

the surface unit you are using.

 

 

 

 

 

 

The surface unit

This is normal. The unit is still on and hot.

stops glowing when

 

 

 

 

 

 

changed to a lower

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

06 TROUBLESHOOTING

Troubleshooting _49

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Page 48 Page 50
Contents Electric Range Latest in heat-distribution technology Features of your new rangeSafety Symbols Important safety instructionsNever use your appliance for warming or heating the room For Your SafetySurface Cooking Units Oven When flaming foods under the hood, turn the fan on SELF-CLEANING OvensContents Overview Introducing your new rangeWhat’s included with your range About surface cooking Surface cookingAbout the radiant surface elements Location of the radiant surface elements and controls Hot surface indicatorCooking areas Single surface unit control knob left rear, right rear How to set the appliance for surface cookingDual surface unit control knob left front Triple surface unit control knob right front Recommended settingsSurface warmer will not glow red like the cooking elements Using the warming centerPress the Warming Center ON/OFF pad Level Type of FoodChoosing the proper cookware Using the proper cookwareCorrect Incorrect Protecting the smoothtop surface CleaningPreventing marks and scratches Preventing stainsAbout the warming drawer Using the warming drawerLevels Type of Food Turning the warming drawer on or offLow Rolls soft, empty dinner plates Medium Roasts beef, pork, lambOven control panel Operating the ovenHow to set the clock Setting the clockHow to change between a 12-hour and 24-hour display Press the SET/START or Clock AM/PM padSetting the kitchen timer Minimum and maximum settingsHow to set the timer Feature Minimum MaximumBefore using the racks Using the oven racksOven rack positions Baking layer cakesHow to adjust the thermostat while cooking How to set the thermostatBaking Convection baking How to set the oven for convection bakingTips for convection baking Pie Recommended convection baking guideCookies BreadsConvection roasting How to set the oven for convection roastingPork Recommended convection roasting guidePoultry LambTimed cooking How to set the oven for timed cookingHow to set the oven for delay timed cooking Delay timed cookingHow to set the oven for broiling Using the broil panBroiling Broil stop positionRecommended broiling guide How to record a recipe setting Using the custom cook featureHow to recall a setting Proofing How to set the oven for proofingHow to use the keep warm feature Using the keep warm functionFahrenheit or Celsius temperature selection Extra featuresHour energy saving Thermostat adjustment Convection auto conversion featureSound on/off Turning the oven light on and offControl lockout For use on the Jewish Sabbath & Holidays Setting the SabbathBefore a self-cleaning cycle Self-cleaningMaintaining your appliance How to delay the start of self-cleaning How to set the oven for self-cleaningHow to turn off the self-cleaning feature After a self-cleaning cycleSteam-cleaning How to set the oven for steam-cleaning After a steam-cleaning cycleCleaning painted parts and decorative trim Care and cleaning of the ovenCleaning stainless steel surfaces Oven ventOven racks Cleaning the broil pan and insertOven door Normal daily use cleaning Care and cleaning of the glass cooktopRemoving burned-on residue Removing heavy, burned-on residueCleaning sugary spills and melted plastic Cleaning the cooktop sealRemoving metal marks and scratches Potential for permanent damage to the glass surfaceHow to replace the door How to remove the doorRemoving and replacing the oven door Locked position Unlocked positionHow to replace the warming drawer How to remove the warming drawerRemoving and replacing the warming drawer Unlocked position Locked positionChanging the oven light Troubleshooting TroubleshootingProblem Possible Cause Solution Code CauseDiscoloration on AreasCooktop Frequently cycles onSelf-clean Temperature is tooCleaning cycle Not open after a Self-cleaning cycleSteam from the vent Oven not clean afterBurning or oily odor Emitting fromLimited Warranty to Original Purchaser WarrantyPage Page Questions or COMMENTS?

FTQ387 specifications

The Samsung FTQ387 is a sophisticated freestanding range that brings together innovation, versatility, and style for modern kitchens. This appliance is designed to streamline cooking experiences while also adding a touch of elegance to kitchen decor.

One of the standout features of the FTQ387 is its dual fuel capability, which combines a powerful gas cooktop with an electric oven. This combination offers precise temperature control, allowing users to take advantage of the instant heat of gas for stovetop cooking and the even baking and roasting qualities of an electric oven. The cooktop features five burners, including a high-performance burner that delivers a powerful output for rapid boiling and quick cooking, making it an excellent choice for a variety of meal preparations.

The oven boasts a generous capacity of 5.8 cubic feet, providing ample space for large meals, whether you're baking a turkey or multiple dishes at once. The Samsung FTQ387 is equipped with a convection cooking system that circulates hot air throughout the oven cavity, ensuring even cooking results and significantly reducing cooking times. This technology enhances the performance of the oven, making it highly efficient and effective for a range of recipes.

Another notable characteristic of the FTQ387 is its Smart Technology integration. Users can connect the range to their smartphones using the SmartThings app, allowing them to monitor cooking progress, adjust temperatures remotely, and receive notifications. This connectivity enhances convenience, giving cooks the ability to multitask effectively while keeping an eye on their culinary creations.

In terms of design, the Samsung FTQ387 showcases a sleek stainless steel finish that is both stylish and easy to clean. The range features easy-to-use controls, including front-facing knobs and a large digital display, providing intuitive access to all cooking functions. Additionally, with its continuous grates, transitioning heavy pots and pans from burner to burner becomes seamless.

Safety is also a priority with this model, as it includes features such as a removable oven door and a child safety lock. Overall, the Samsung FTQ387 combines modern technology with thoughtful design, making it an ideal choice for home chefs seeking performance, style, and versatility in their kitchen equipment.
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