Dell B5460DN Gray background on prints, Horizontal voids appear on prints, Troubleshooting 206

Troubleshooting 206

Gray background on prints

ABCDE ABCDE ABCDE

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Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aFrom the Quality Menu on the printer control panel, decrease the toner darkness.

Note: 8 is the factory default setting.

bResend the print job.

Did the gray background disappear from the prints?

Step 2 The problem is solved. Go to step 3.

Reinstall the imaging unit and the toner cartridge.

aRemove the toner cartridge.

bRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

cInstall the imaging unit, and then the cartridge.

dResend the print job.

Did the gray background disappear from the prints?

Step 3	The problem is solved. Contact technical
Replace the imaging unit, and then resend the print job.	support.

Did the gray background disappear from the prints?

Horizontal voids appear on prints

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Trailing edge